Wholesale Account Manager

About the role

The Wholesale Customer Account Manager (CAM) at Uniti serves as a critical liaison between customers and the Wholesale Business Unit. This position is instrumental in both pre-sales and post-sales functions, ensuring a seamless and positive experience for customers by supporting Account Executives and directly engaging with clients. This role is pivotal in fostering customer-centric relationships that drive revenue growth and profitability.

Responsibilities

• Introductory Engagements: Participate in initial calls with customers to establish a foundational relationship.
• Account Creation: Facilitate the setup of new customer accounts.
• Onboarding and Training: Guide customers in using quoting/ordering systems, as well as managing trouble ticketing and maintenance subscriptions.
• Quote Support: Aid sales teams and customers in submitting quotes through Customer Portal.
• Customer Meetings: Attend meetings with customers when necessary to support sales efforts.
• Order Confirmation: Ensure orders are processed by the Service Delivery team and that customers are informed about the personnel handling their orders.
• Service Delivery Assistance: Provide support related to the delivery of services.
• Billing Assistance: Help with billing inquiries and issues.
• Inventory Assistance: Support inventory management and related queries.
• Disconnect Assistance: Assist with the disconnection processes.
• NOC Escalation Assistance: Aid in escalating issues to the Network Operations Center when necessary.

Requirements

• At least 8 years of professional experience, ideally within customer operations, or a combination of relevant education and experience.
• Customer relationship skills and a solution focus.
• Experience in expanding adoption at enterprise customers.
• Understanding of value drivers in recurring revenue business models.
• Understanding of the SD-WAN and UCaaS product suites and roadmap.
• Data and technology orientation.
• Technical ability to speak to customers.

Qualifications

• A college degree is preferred.
• Must Haves:
• Customer-Facing Skills: Exceptional ability to build and maintain customer relationships and demonstrate empathy.
• Communication Skills: Strong verbal and written communication skills, along with the ability to work effectively in a team setting.
• Problem-Solving Skills: Capability to analyze complex issues and communicate operational needs clearly.
• Organizational Skills: Excellent organizational abilities, including time management, multitasking, and prioritization.
• Motivation and Independence: Highly motivated, self-starting individual who can work independently or collaboratively.
• Travel: Willingness to travel up to 10% as required.

Physical Tasks

• Standing Continuously: 67-100%
• Walking Frequently: 34-66%
• Sitting: Occasionally
• Driving: Car: Frequently
• Bending: Occasionally
• Crouching: Occasionally
• Pushing-Pulling: Occasionally
• Carrying: Occasionally
• Reaching Above Head: Occasionally
• Lifting-Lowering >1-15 lbs: Continuously
• Repetitive Hand Action: Medium Dexterity: Frequently
• Fine Manipulating: Occasionally

Benefits

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Education Assistance Plan

Pay

The starting compensation range for this job is $81,500 to $124,300. Our compensation approach is designed to be fair and competitive. Pay for this role is based on factors such as your experience, skills, education, and location.

Benefits

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Education Assistance Plan

Our Benefits

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Education Assistance Plan

Equal Opportunity Employer

Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.