Whatnot Streaming Support Specialist

Responsibilities

• Support live koi fish auctions on Whatnot by managing order logistics during and after live sales
• Verify customer orders for accuracy, including:
• Correct fish selection
• Bundle purchases
• Customer information and shipping details
• Track and organize sold fish to ensure each order is correctly assigned and documented
• Communicate in real time with internal team members during live auctions to support smooth operations
• Assist with fish handling during live sales, including moving, staging, and identifying sold fish
• Cook with the Fish Team to ensure sold fish are properly removed from tanks and prepared for shipment
• Support packaging, labeling, and shipping processes to ensure accuracy and timeliness
• Maintain clear records related to sales, inventory, and fulfillment
• Help maintain an organized, clean, and efficient work environment during live sales and daily operations
• Collaborate closely with the Fish Photographer and Fish Team, with flexibility to cross-support roles as needed
• Perform other duties and responsibilities as assigned

Qualifications

• Strong attention to detail and accuracy, especially in fast-paced environments
• Comfortable working with live sales, real-time order tracking, and logistics
• Ability to stay organized while managing multiple tasks simultaneously
• Strong communication skills and ability to collaborate with multiple team members during live events
• Comfortable working hands-on with live fish and in aquatic environments
• Ability to work cross-functionally and adapt quickly during live sales
• Physical requirements including standing, lifting, and carrying up to 50 pounds
• High School Diploma, GED, or equivalent – required
• Availability for flexible scheduling, including weekends, holidays, and peak sales periods – required
• Experience with e-commerce platforms, live selling, or online auctions – a plus
• Familiarity with koi, aquatics, or fish handling – a plus

Position Salary

Full-Time | $18.00 - $22.00/ hour

Schedule & Availability

• This role requires a flexible and variable schedule based on live auction events and business needs
• Availability on Saturdays is required
• Additional evening, weekend, and peak-season hours will be required based on live sale scheduling
• Weekly hours may vary depending on auction volume and operational needs

Benefits

• 401k and company match
• Dental Insurance
• Medical Insurance
• Vision Insurance
• Employee company discount
• High-growth and promotion opportunities!