Streaming Specialist

Responsibilities

• Ensure games are scheduled correctly, connections are confirmed, and archives are created and maintained.
• Serve as the direct operational contact for school-based production partners and other content delivery entities.
• Work with scheduling and technical teams to maximize efficiency within platform workflows.
• Cook up coordination with Customer Service on subscription and user support issues.
• Aid in the training and onboarding of new schools, conferences, producers.
• Acquire working knowledge of data provided by Tech Partner(s) and be able to identify trends in viewership, subscriptions and how our customers are utilizing features that are important to the user experience.
• Collaborate with Streaming Operations Sr. Manager to identify pain points in the daily workflow for Producers and in the customer experience and provide solutions.
• Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
• Ensure customer privacy by adhering to Midco’s privacy guidelines while actively following Midco policies and procedures.
• Maintain reliable and predictable attendance as required by the position.
• Perform other duties as assigned.

Qualifications

• Highschool Diploma/GED or equivalent.
• Minimum 2 years of experience in digital broadcast technology, live streaming, or production environment.
• Proven understanding of streaming platforms, encoding systems, and broadcast workflows.

Preferred Qualifications

• Bachelor’s degree in media students, marketing, education or related field.