WFT/WIOA Case Manager

ESSENTIAL FUNCTIONS

• Case Management and assessment of consumers assigned by Case Management Supervisor. This includes CCMEP.
• Maintains complete records on all consumers receiving services as assigned.
• Performs intake for consumers.
• Mets with consumers on a weekly basis to review progress on service plans and updates progress in the Consumer Database.
• Attends meetings and case staffings as required for each consumer.
• Coordinates daily consumer schedules.
• Prepares required reports on all consumers and trainees.
• Provides progress reports for the Case Management Supervisor on a weekly basis for everyone served.
• Works directly with consumers and trainees in all phases of the rehabilitation process.
• Provides retention services to consumers.
• May function as a driver when needed.
• Performs other duties as assigned by the Case Management Supervisor and the Mission Services Director.

REGULAR DUTIES

• Maintains a good working relationship and provide excellent customer service to all consumers, staff, customers and supervisors.
• Has respect for the feelings of others, is courteous and possesses the ability to build effective internal and external relationships.
• Communicates clearly and effectively, both verbally and written with all staff.
• Complies with all established work rules, policies, procedures and safety rules.
• Represents the organization in a professional and courteous manner.
• Is able to educate stakeholders and community about the entire agency.

QUALIFICATIONS

• Education: College degree in a Human Services-related field preferred, but not required (High school diploma or equivalent with relevant experience accepted).
• Experience: 3 years in a related field preferred.
• Certification: CPR/First Aid (can be obtained upon hire).
• Other: Valid driver’s license and insurability or ability to provide reliable transportation.