Case Manager

About the role

The Rapid Diversion Program (RDP) Case Manager position is part of Project 180, a County-operated program that diverts criminal defendants out of the criminal legal system at the early stages of the court process. The role involves providing wraparound, field-based case management and rehabilitative services to a caseload of approximately 20 diversion clients.

Responsibilities

• Provide wraparound, field-based services to support recovery goals
• Actively engage clients in services through the development of strong rapport, consistent contact, and use of motivational interviewing
• Provide outreach services as needed, meeting clients “where they are at” (service location, client’s point of view)
• Develop and maintain knowledge of available community resources
• Complete needs assessment and link clients to community resources
• Maintain comprehensive case notes in the electronic health record per program guidelines
• Participate in program data collection per program guidelines
• Cultivate and maintain strong relationships with RDP court staff
• Support new clients in understanding the court process, appropriate court conduct, and their specific responsibilities for diversion
• Afford transportation and accompaniment as necessary
• Procure written progress reports from community providers and submit them to court within established deadlines
• Document and report regularly
• Support clients in successfully adhering to court requirements
• Assist clients in attending scheduled court appearances
• Conduct custody pick ups from LA county jails
• Engage and join with collaterals (family members, court) as appropriate
• Teach prosocial and recovery skills for long term stability in the community
• Support clients in achieving meaningful recovery goals
• Engage in client advocacy
• Perform other duties as needed

Requirements

• Experience working with culturally diverse populations
• Valid CA driver’s license, proof of insurance and own vehicle required
• Ability to transport clients in personal vehicle as needed
• Spanish speaking
• Must not be on any type of legal supervision (probation or parole)
• Verification of Employment Eligibility and Background Check
• Basic computer skills

Qualifications

• Case Manager I: Less than 2 years case management experience
• Case Manager II: 2 years case management experience
• Case Manager III: 3 or more years of case management experience

Skills and Abilities

• Empathetic and relational: Demonstrates strong communication and relationship-building skills to effectively engage clients
• Culturally competent: Understands and responds sensitively to diverse backgrounds, identities, and needs
• Resourceful and efficient: Navigates and utilizes available resources quickly and effectively to support client outcomes
• Collaborative: Works well within diverse teams to address complex challenges and achieve shared goals
• Adaptable: Responds flexibly to shifting client needs and dynamic work environments
• Critical thinker and problem solver: Applies analytical and creative thinking to overcome barriers and support client success
• Detail-oriented and organized: Manages time effectively while maintaining accuracy and thorough documentation
• Effective communicator: Delivers clear, professional, and solution-focused communication with clients, court partners, and the Project 180 RDP team
• Emotionally intelligent: Accepts feedback constructively and navigates difficult situations with professionalism and diplomacy
• Respectful and professional: Maintains courteous, helpful interactions and appropriate professional boundaries at all times

Benefits

Commensurate with experience

Pay

$25.24 - $30.62/hour

Schedule

N/A