Westfield Studio Manager

What You’ll Do

You’ll be across everything - the numbers, the team, and the community. Every day, you’ll:

• Own the front desk as a hospitality guru for two full shifts per week plus daily lunch break coverage, staying close to the client experience and leading by example
• Stay close to the numbers - analyzing weekly and monthly performance data to spot trends, close gaps, and unlock opportunities in membership and product sales growth
• Recruit, interview, and build a team that reflects Glowbar’s values and standards
• Build your team from day one: onboarding and training new members, conducting performance shadows across all roles, and developing them through bi-weekly 1:1s, scorecard reviews, and ongoing feedback
• Keep a pulse on team morale and proactively address friction before it becomes a problem to create a studio culture so strong that retention speaks for itself
• Manage studio labor and expenses with an owner’s mindset, protecting profitability
• Champion the Glowbar brand in your market by building relationships with local businesses to drive partnerships and lead generation
• Ensure all studio compliance standards (safety, cleanliness, and brand) are met without exception

Who We’re Looking For

3+ years of progressive people management experience in a fast-paced, service-based industry (restaurant, hotel, salon/spa, or comparable)

Proven track record of operational and financial success, including driving studio-level margins, disciplined expense management, and overall business growth

Exceptional leadership presence with demonstrated ability to hire, train, coach, and develop high-performing teams that consistently exceed goals

Superior communication and interpersonal skills that foster trust, clarity, and collaboration across employees and clients alike

A strategic problem-solver who thrives under pressure and maintains professionalism while managing multiple priorities

Flexible availability, including weekends (we’re busiest when clients have time to glow)

Your Glow Package (Compensation & Benefits)

• Up to $13,000 in annual bonus potential tied to studio revenue, gross margin performance, and member count
• 2% annual compensation increase eligibility
• Medical, dental, and vision insurance largely covered by Glowbar
• 80 hours of vacation + paid sick leave
• 6 Paid holidays
• DailyPay - access part of your paycheck before payday at no cost
• Disability, accident, critical illness, and life insurance coverage
• Employee Assistance Program (EAP) with free mental wellness support
• Commuter benefits to help save on transit and parking
• Free annual Glowbar membership ($780 value) and two annual guest passes ($170 value)
• 25% employee discount off skincare products
• $150 employee referral bonuses for bringing great people to the team
• $15 product credit for every first-time client you refer

Working Conditions

• Our studios are energetic, on-your-feet environments.
• You should be comfortable with: Standing, walking, and moving throughout your full shift
• Bending, reaching, and lifting up to 15 lbs (supplies, laundry, merchandise)
• Stairs, varying temperatures, and the occasional humidity of a laundry room
• Evening, weekend, and holiday availability to meet client demand