Westfield Front Desk Coordinator

What You’ll Do

• Welcome every client with warmth and energy making each person feel like the most important guest in the room
• Drive membership and package sales by genuinely connecting clients to the Glowbar experience and the results it delivers
• Lock in rebooking and next appointments post-service, and manage the waitlist to keep the schedule optimized
• Be the voice of the studio: handling all client communication via phone, email, and text with professionalism and care
• Share product knowledge and at-home routine suggestions to support the client’s skincare journey
• Keep the studio spotless, organized, and client-ready - from the front desk to the back of house including studio laundry
• Share observations and solutions with management to keep the client experience and team performance improving
• Be the ultimate Glowbar ambassador in personality, presentation standards, and education

Who We’re Looking For

• 1+ years of hospitality experience (restaurant, hotel, salon/spa, or comparable)
• A proven track record of superior client service and sales
• Genuine passion for people, hospitality, and creating memorable experiences
• Confidence in sales conversations and a drive to meet and exceed membership goals
• A warm, professional presence and a hospitality-first mindset
• Flexible availability, including weekends (we’re busiest when clients have time to glow)

Your Glow Package (Compensation & Benefits)

• Uncapped commission: earn up to $15 per membership and $10 per package sold
• 2% annual compensation increase eligibility
• Medical, dental, and vision insurance largely covered by Glowbar for Full-Time team members
• 40 hours of vacation for Full-Time team members + sick leave for all team members
• Holiday pay at 1.5x for any of the 6 company holidays
• Access to DailyPay platform - access part of your paycheck before payday at no cost
• Disability, accident, critical illness, and life insurance coverage
• Employee Assistance Program (EAP) with free mental wellness support
• Commuter benefits to help save on transit and parking
• Free annual Glowbar membership ($780 value) and two annual guest passes ($170 value)
• 25% employee discount off skincare products
• $150 employee referral bonuses for bringing great people to the team
• $15 product credit for every first-time client you refer

Working Conditions

• Our studios are energetic, on-your-feet environments
• You should be comfortable with: Standing, walking, and moving throughout your full shift
• Bending, reaching, and lifting up to 15 lbs (supplies, laundry, merchandise)
• Stairs, varying temperatures, and the occasional humidity of a laundry room
• Evening, weekend, and holiday availability to meet client demand