West Lakes Patient Access Representative I - Part Time 2nd Shift

Description

PART TIME - 2ND SHIFT 3pm to 11:30pm and every other weekends
Daily Pay!
Overtime Available!
Benefits Available on Day One!
Tuition Assistance!
Ambient Opportunities for Growth!

What It Takes to Succeed

• High Energy
• Works Well in High Volume Environment
• Aligns to the Trinity Health Mission, Vision, and Core Values

Essential Functions

• Researches, collects, and analyzes information.
• Identifies opportunities, develops solutions, and leads through resolution.
• Collaborates on performance improvement activities as indicated by outcomes in program efficiency and patient experience.
• Responsible for distribution of analytical reports.
• Utilizes multiple system applications to perform analysis, create reports, and develop educational materials.
• Incorporates basic knowledge of Trinity Health policies, practices, and procedures to ensure quality, confidentiality, and safety are prioritized.
• Demonstrates knowledge of departmental processes and procedures and ability to readily acquire new knowledge.
• Researches and compiles information to support ad-hoc operational projects and initiatives.
• Synthesizes and analyzes data and provides detailed summaries including graphical data presentations illustrating trends and recommends practical options or solutions while considering the impact on business strategy and supporting leadership decision making.
• Leverages program and operational data and measurements to define and demonstrate progress, ROI, and impacts.
• Maintains a working knowledge of applicable federal, state, and local laws/regulations, Trinity Health Integrity & Compliance Program, and Code of Conduct, as well as other policies, procedures, and guidelines in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior and safe work practices.

Minimum Qualifications

• High school diploma or equivalent.
• HFMA CRCR or NAHAM CHAA required within one (1) year of hire.

Additional Qualifications (Nice to Have)

• Medical terminology required & knowledge of diagnostic & procedural coding.
• Insurance verification with the ability to explain benefits, secure necessary authorizations.

Physical and Mental Requirements and Working Conditions

• Exposure to conditions which may be considered unpleasant to sight, touch, sound & / or smell.
• Occasional Exposure to fumes, odors, dusts, mists & gases, biohazards / hazards (mechanical, electrical, burns, chemicals, radiation, sharp objects, etc.).
• Occasional Exposure to or subject to noise, infectious waste, diseases & conditions.
• Occasional Exposure to interruptions, shifting priorities & stressful situations.
• Frequent Ability to follow tasks through to completion, understand & relate to complex ideas / concepts, remember multiple tasks & regimens over long periods of time & work on concurrent tasks / projects.
• Continuous Ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal communications (in-person & / or over the phone / computer / device / equipment assigned) with some background noise.
• Continuous Perform manual dexterity activities & / or grasping / handling.
• Frequent Ability to climb, kneel, crouch & / or operate foot controls.
• Occasional Use a computer / other technology.
• Continuous Sit with the ability to vary / adjust physical position or activity.
• Continuous Maintain a safe working environment & use available personal protective equipment (PPE).
• Frequent Comply with Trinity Health’s Code of Conduct, policies, procedures & guidelines.
• Continuous Ability to provide assistance in the event of an emergency.

Physical and Mental Requirements and Working Conditions (Direct Healthcare Services / Indirect Healthcare / Support Services)

• Direct Healthcare Services: Perform activities that require standing / walking with the ability to vary / adjust physical position or activity.
• Occasional Lift a maximum of 30 pounds unassisted.
• Occasional Use upper & lower extremities, engage in bending / stooping / reaching & pushing / pulling.
• Continuous Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions.
• Encounter worksites (e.g., patient homes) or travel to worksites that may have variable internal & external environmental conditions.
• Occasional Perform work that involves physical efforts (e.g., transporting, moving, positioning & / or ambulating patients).
• Continuous Work outdoors with variable external environmental conditions.
• Occasional Encounter a clinical / patient facing / hands on interactive work environment.

Physical and Mental Requirements and Working Conditions (Indirect Healthcare / Support Services)

• Occasional Lift a maximum of 30 pounds unassisted.
• Occasional Experience of long periods of walking / standing / stooping / bending / pulling & / or pushing.
• Occasional Encounter a clinical / patient facing / hands on interactive work environment.
• Continuous Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions.
• Continuous Work outdoors with variable external environmental conditions.
• Occasional Encounter a clinical / patient facing / hands on interactive work environment.

Our Commitment

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.