Patient Services Representative (2nd Shift)

About the role

California Pacific Orthopedics is hiring Patient Services Representatives for its San Francisco team. This position offers the chance to work in a supportive, team-oriented culture with leadership that values work-life balance and flexibility.

Responsibilities

• Greet and register patients
• Verify insurance and schedule appointments
• Triage patient questions, concerns, and issues
• Update patient demographics, insurance information, and contact information in the Electronic Health Record (EHR)
• Scan, upload, and maintain patient documents within the EHR
• Collect copayments, outstanding balances, and issue receipts
• Coordinate appointment changes, cancellations, and rescheduling requests
• Assist with MRI screening by contacting patients prior to their appointment
• Document patient communications accurately within the EHR and route messages to clinical staff and providers
• Answer incoming calls and return patient calls
• Meet established call center productivity, quality, and performance goals
• Respond to patients, providers, and staff in a professional, courteous, and service-oriented manner
• Collaborate effectively with providers, medical assistants, and administrative staff to ensure efficient patient flow and resolution of patient concerns

Qualifications & Skills

• Minimum High school diploma or GED required
• Minimum 2 years of customer service experience in a medical office, insurance, or call center
• Experience with scheduling appointments
• Must have tech skills with using one or more of the applications: MS Office, Office 365, Google Suite or Mac
• Experience using Electronic Health Record (EHR) (preferred)
• Problemsolving and organizational skills
• Strong verbal/written communication and listening skills; including excellent telephone communication
• Ability to work independently on assigned tasks
• Ability to use general office equipment

What We Offer

• Competitive pay
• 11 paid holidays and 3 weeks of Paid Time Off (PTO)
• Annual Bonus, 401(k), profit sharing
• Medical, dental, vision, long term disability & life insurance
• Parental leave & employee discounts
• A supportive, inclusive team culture
• Work is on-site in a clinic/office setting
• Must be able to use computers, phones, and office equipment

Pay

Competitive pay

Schedule

Monday–Friday, 11 AM - 8 PM