West Lakes Patient Access Rep I - 2nd Shift

What It Takes To Succeed

• High energy
• Work well in high volume environment
• Aligning to the Trinity Health Mission, Vision, and Core Values

Essential Functions

• Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions
• Researches, collects & analyzes information
• Identifies opportunities, develops solutions, & leads through resolution
• Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience
• Responsible for distribution of analytical reports
• Utilizes multiple system applications to perform analysis, create reports & develop educational materials
• Incorporates basic knowledge of Trinity Health policies, practices & procedures to ensure quality, confidentiality & safety are prioritized
• Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge
• Researches & compiles information to support ad-hoc operational projects & initiatives
• Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommends practical options or solutions while considering the impact on business strategy & supporting leadership decision making
• Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts
• Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices

Minimum Qualifications

• High school diploma or equivalent
• HFMA CRCR or NAHAM CHAA required within one (1) year of hire

Additional Qualifications (nice To Have)

• Medical terminology required & knowledge of diagnostic & procedural coding
• Insurance verification with the ability to explain benefits, secure necessary authorizations

Physical And Mental Requirements And Working Conditions

• Exposure to conditions which may be considered unpleasant to sight, touch, sound & / or smell
• Occasional Exposure to fumes, odors, dusts, mists & gases, biohazards / hazards (mechanical, electrical, burns, chemicals, radiation, sharp objects, etc.)
• Occasional Exposure to or subject to noise, infectious waste, diseases & conditions
• Occasional Exposure to interruptions, shifting priorities & stressful situations
• Frequent Ability to follow tasks through to completion, understand & relate to complex ideas / concepts, remember multiple tasks & regimens over long periods of time & work on concurrent tasks / projects
• Continuous Ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal communications (in-person & / or over the phone / computer / device / equipment assigned) with some background noise
• Continuous Perform manual dexterity activities & / or grasping / handling
• Frequent Ability to climb, kneel, crouch & / or operate foot controls
• Occasional Use a computer / other technology
• Continuous Sit with the ability to vary / adjust physical position or activity
• Continuous Maintain a safe working environment & use available personal protective equipment (PPE)
• Frequent Comply with Trinity Health’s Code of Conduct, policies, procedures & guidelines
• Continuous Ability to provide assistance in the event of an emergency
• Occasional Direct Healthcare Services Perform activities that require standing / walking with the ability to vary / adjust physical position or activity
• Occasional Lift a maximum of 30 pounds unassisted
• Occasional Use upper & lower extremities, engage in bending / stooping / reaching & pushing / pulling
• Frequent Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions
• Occasional Perform work that involves physical efforts (e.g., transporting, moving, positioning & / or ambulating patients)
• Occasional Indirect Healthcare / Support Services Perform activities that require standing / walking with the ability to vary / adjust physical position or activity
• Occasional Lift a maximum of 30 pounds unassisted
• Occasional Experience of long periods of walking / standing / stooping / bending / pulling & / or pushing
• Occasional Encounter a clinical / patient facing / hands on interactive work environment
• Frequent Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions
• Occasional Work outdoors with variable external environmental conditions
• Occasional Perform work that involves physical efforts (e.g., transporting, moving, positioning & / or ambulating patients)

Our Commitment

• Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings.
• By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.
• We are an Equal Opportunity Employer.

Full Time Position Details

• Minimum 40 hours per week
• Rotating weekends
• Shift time - 3pm to 11:30pm at west lakes location