Wellness Coordinator

About the role

The organization operates in the healthcare sector, focusing on delivering care supported by technology to improve health outcomes for millions of people. It addresses challenges in access to behavioral health and substance abuse support by connecting individuals with necessary care, pharmacy benefits, data, and resources. The organization emphasizes diversity and inclusion and offers comprehensive benefits and career development opportunities. The WELLNESS COORDINATOR role is a non-clinical position dedicated to supporting members with behavioral health and substance abuse needs through care coordination and administrative assistance. This role serves as a primary care navigator to engage members, identify care gaps, address social determinants of health, and develop care plans to remove barriers. The position also supports the behavioral health case management team by managing referrals and maintaining accurate member information.

Responsibilities

• Manage inbound and outbound member communications
• Document information in multiple electronic systems
• Coordinate care information with clinical teams
• Provide education on behavioral health benefits
• Screen members to identify gaps in care
• Offer network referrals and community resources for mental health and substance use treatment
• Provide administrative support including referral assignment and member demographic verification
• Perform other assigned duties

Requirements

• High school diploma
• Minimum 1 year of computer proficiency
• At least 1 year of experience with dual diagnosis involving mental health and substance abuse
• Minimum 1 year experience managing sensitive issues confidentially with members and providers
• At least 2 years of experience in behavioral health and case management
• Access to a quiet, secure workspace at home
• Reliable high-speed internet connection approved by the organization
• Ability to work 40 hours per week during standard business hours in the relevant time zone (EST or CST)

Pay

Hourly pay ranges from $18.00 to $32.00 based on experience and other factors.

Benefits

• Paid time off starting from first pay period plus 8 paid holidays
• Medical, dental, and vision insurance options
• Life and disability insurance coverage
• 401(k) savings plan and employee stock purchase plan
• Education reimbursement
• Employee assistance program and discounts
• Voluntary benefits including pet, legal, and long-term care insurance