Wellness Coordinator

About the role

The Wellness Coordinator plays a key administrative and resident care support role within the assisted living community. As the first point of contact for visitors and callers, this individual ensures a welcoming, professional front office presence while also coordinating staffing, care-related tasks, and communication across the community. This role supports the Executive Director, Assistant Executive Director, and the broader management team with a variety of office and care coordination responsibilities and participates in the on-call rotation for staffing needs.

Responsibilities

• Warmly greet and assist residents, families, and visitors upon arrival
• Professionally answer and direct incoming calls to appropriate departments or individuals
• Respond to general inquiries and provide information about community services and operations
• Coordinate transportation and appointment scheduling for residents
• Manage incoming and outgoing mail, packages, and deliveries
• Perform general office duties, including filing, data entry, transcription, and recordkeeping
• Order and track Durable Medical Equipment (DME) and assist with pharmacy communication and EMAR updates
• Create and maintain staff schedules to ensure adequate coverage and alignment with resident care needs and budgetary goals
• Coordinate and support new hire onboarding, including orientation logistics
• Maintain accurate time and attendance records for all staff
• Serve in the on-call rotation for staffing coordination and emergent scheduling issues
• Act as a mentor to new team members, providing guidance and support during their first 90 days
• Participate in resident care meetings and interdisciplinary discussions
• Maintain accurate and up-to-date resident records in compliance with company policies and regulatory standards
• Review and implement Individual Service Plans (ISP) and promptly report any changes in resident condition
• Assist with hospitalization records and readmission processes
• Provide direct care support to residents as needed
• Ensure safety, privacy, and dignity of residents at all times
• Monitor and manage inventory of medical and office supplies
• Participate in emergency response and follow established protocols
• Attend required staff meetings, trainings, and continuing education as mandated
• Maintain strict confidentiality regarding residents, staff, and community operations
• Uphold the mission, vision, and values of Platinum Communities through professional conduct and compassionate service
• Perform additional duties as assigned

Requirements

• Minimum 18 years of age
• High school diploma or equivalent required
• Minimum 2 years of experience as a caregiver or in a similar role within a CBRF/RCAC setting preferred
• Strong written and verbal communication skills
• Proficient with computers and willing to learn new technology platforms
• Strong organizational skills and ability to multitask in a dynamic environment
• Must be flexible to work a varied schedule including evenings, weekends, and holidays as needed
• Current or ability to obtain CBRF/RCAC certifications including Standard Precautions, Medication Administration, Fire Safety, First Aid, and others as required
• Ability to read, write, and communicate effectively in English