Wellness Coordinator

About the role

Optum is a global organization dedicated to improving health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need. As a Wellness Coordinator, you will play a crucial role in care coordination and administrative support for members with behavioral health and substance abuse needs.

Responsibilities

• Provide care coordination or administrative support to members with behavioral health and substance abuse needs.
• Work in an inbound and outbound member queue, document in multiple electronic documentation systems, coordinate information to clinical team partners, and provide behavioral health benefit education.
• Contact members to screen for and identify gaps in care, provide network referrals and appropriate community resources, and engage members in mental health and substance use treatment.
• Administer administrative support, potentially travel to provide direct patient care, and communicate directly with providers.
• Perform other duties as assigned.

Requirements

• High School Diploma/GED
• 2+ years of managed care or call center experience
• 1+ years of experience in Medical/Behavioral health setting
• 1+ years of computer proficiency experience to include Adobe and Microsoft Office
• 1+ years of experience handling sensitive issues with members and providers in a confidential manner
• Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)
• Live in a location that can receive a UnitedHealth Group approved high-speed internet

Qualifications

• Bachelor's Degree in a social services
• Dual diagnosis experience with mental health, substance abuse, and special needs
• Knowledge of state waiver program
• Experience working in an environment that requires coordination of benefits and utilization of multiple groups and resources for patients
• Working knowledge of community-based resources and services
• Creative problem-solving skills with the ability to use community and network resources to meet members' needs
• Valid Missouri driver's license

Preferred Qualifications

• Casework experience at hospitals, social service agencies or community mental health centers
• Experience working in an environment that requires coordination of benefits and utilization of multiple groups and resources for patients
• Demonstrated creative problem-solving skills with the ability to use community and network resources to meet members' needs
• Demonstrated initiative in achieving individual, team, and organizational goals and objectives

Soft Skills

• Flexibility
• Able to follow through on all tasks in a timely fashion
• Good attention to detail
• Willingness to learn
• Solid oral and written communication skills - specifically telephone skills
• Solid team player and team building skills
• Embody our values by putting members first and responding with care and understanding

Pay and Benefits

The hourly pay for this role will range from $18 to $32 per hour based on full-time employment. We comply with all minimum wage laws as applicable. We offer a comprehensive benefits package, including a drug-free workplace policy and a commitment to environmental sustainability and equitable care.