Patient Coordinator

About the role

Bennett & Bloom Eye Centers is seeking a Patient Coordinator to join our team in Louisville, KY 40222. The ideal candidate will have open availability to work any/all shifts within the office hours of 7:30am-5:00pm, with the potential for some early or late shifts as needed.

Responsibilities

• Facilitate patient flow
• Verify medical and vision insurances
• Effectively communicate with patients, doctors, and managers
• Answer inquiries through phone, email, and in person
• Provide exceptional customer service during every patient encounter
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
• Answer phones (both external and internal)
• Assure prompt, courteous service at all times
• Practice urgency at all times with patients' time, as well as Doctor's time and schedule
• Manage patient flow in the office
• Knowledge of common fees charged for common visits and collect correct payments
• Complete daily reconciliations / close day / countdown cash drawer
• Perform general office duties and cleaning as assigned

Requirements

• High School Diploma or GED equivalent
• Favorable result on Background Check
• Basic computer skills
• Strong customer service skills
• Excitement to learn and grow

Qualifications

• Ability to interact with all levels of employees in a courteous, professional manner at all times
• Desire to gain industry knowledge and training
• Demonstrates initiative in accomplishing practice goals
• Ability to grow, adapt, and accept change
• Consistently creates a positive work environment by being team-oriented and patient-focused
• Commitment to work over 40 hours to meet the needs of the business
• Reliable transportation that would allow employee to go to multiple work locations with minimal notice

Skills

• Microsoft Excel, Word, PowerPoint, Outlook proficiency

Benefits

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off and Paid Holidays
• Paid Maternity Leave
• Employee Discounts
• Competitive Base Pay

Pay

Competitive base pay based on experience and qualifications.

Schedule

Full Time, with flexibility to work any/all shifts within the office hours of 7:30am-5:00pm, with the potential for some early or late shifts as needed.