Patient Coordinator

Patient Interaction and Support

• Greet and welcome patients upon arrival
• Aid patients with check-in and check-out processes
• Provide information on clinic policies, procedures, and services
• Answer patient phone calls and address inquiries promptly and professionally
• Schedule and confirm patient appointments, ensuring optimal utilization
• Maintain schedules for patient cancellations and follow up with patients needing to reschedule

Administrative Duties

• Maintain and update patient records in the electronic health record (EHR) system
• Cook up referrals, diagnostic tests, and follow-up appointments
• Coordinate with insurance providers to verify patient insurance information and manage prior authorization processes
• Handle billing and payment processes, including collection of co-pays and outstanding balances
• Prepare and manage patient forms and documentation

Communication and Coordination

• Serve as a liaison between patients, healthcare providers, and other staff members
• Communicate effectively with clinical staff to ensure patient needs are met
• Facilitate communication regarding patient care plans and instructions

Customer Service

• Maintain a high standard of customer service and professionalism
• Address patient complaints and escalate issues to management when necessary
• Strive to create a positive and supportive environment for patients and their families

Compliance and Confidentiality

• Adhere to all healthcare regulations and privacy laws, including HIPAA
• Ensure patient confidentiality and security of sensitive information
• Follow clinic policies and procedures to maintain compliance with healthcare standards

Qualifications

• High school diploma or equivalency required
• Previous experience in a healthcare setting, particularly in patient coordination or administrative roles, is highly desirable
• Proficiency in using electronic health record (EHR) systems and other office software
• Knowledge of relevant regulations and compliance requirements in healthcare

Performance Requirements

• Strong organizational skills and the ability to manage multiple tasks concurrently
• Excellent interpersonal and communication skills, with a patient-centered approach
• Approachable, professional demeanor
• Detail-oriented and thorough in task execution
• Ability to work well under pressure in a fast-paced environment
• Team player with excellent collaboration skills