Wellness Coordinator

About the role

The Wellness Coordinators function in a non-clinical capacity responsible for providing care coordination or administrative support to members with behavioral health and substance abuse needs. They will work in an inbound/outbound member queue, locate and engage members, screen for and identify gaps in care, address SDOH needs, develop individual care plans, provide behavioral health benefit education, assign referrals, provide chart summaries and verify member demographics. They will also provide administrative support to the Behavioral Health Case Management department.

Responsibilities

• Work in an inbound/outbound member queue25%
• Field work to nearby inpatient Behavioral health Facility
• Documentation in multiple electronic documentation systems
• Coordinate information to clinical team partners
• Provide behavioral health benefit education
• Contact members to screen for and identify gaps in care
• Provide network referrals and appropriate community resources to help the member engage with mental health and substance use treatment
• Administer administrative support

Requirements

• High School Diploma/GED
• 2+ years of managed care or call center experience
• 1+ years of experience in Medical/Behavioral health setting
• 1+ years of computer proficiency experience to include adobe and Microsoft office
• 1+ years of experience handling sensitive issues with members and providers in a confidential manner
• Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)
• Live in a location that can receive a UnitedHealth Group approved high-speed internet
• Valid WA state Driver's License
• Dependable vehicle to drive to and from Facility visits

Qualifications

• Bachelor's degree in psychology, social sciences, social work, nursing, or a related field
• Casework experience at hospitals, social service agencies or community mental health centers
• Dual diagnosis experience with mental health, substance abuse, and special needs
• Knowledge of state waiver program
• Experience working in an environment that requires coordination of benefits and utilization of multiple groups and resources for patients
• Working knowledge of community-based resources and services
• Strong creative problem-solving skills with the ability to use community and network resources to meet members' needs
• Demonstrated initiative in achieving individual, team, and organizational goals and objectives
• Demonstrated creative problem-solving skills with the ability to use community and network resources to meet members' needs

Skills

• Flexibility
• Ability to follow through on all tasks in a timely fashion
• Good attention to detail
• A willingness to learn
• Solid oral and written communication skills - specifically telephone skills
• Solid organizational skills and scheduling skills as observed in day-to-day work
• Excellent customer service skills
• Solid team player and team building skills
• Embody our values by putting members first and responding with care and understanding

Benefits

• Competitive base pay
• Full and comprehensive benefit program
• Performance rewards
• Management team who demonstrates their commitment to your success
• Medical Plan options
• Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance
• Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Pay

The hourly pay for this role will range from $18 to $32 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Schedule

This is a field-based position, when not in the field will work from home. Location: Remote in Washington. Will be required to be in the field 1 day per week (rest of week will be remote).

Location

Will be required to be in the field 1 day per week (rest of week will be remote). When in the field, will be at below site: Wellfound Behavioral :3402 S 19th St Tacoma, WA 98405