Wellness Center Receptionist- Part Time 3 PM - 7 PM

About the role

The Wellness Center Receptionist is responsible for front desk operations, including opening and closing the Wellness Center. This position serves as a receptionist to members, staff, residents, and/or guests entering the Wellness Center. Responsibilities include answering the telephone, greeting and assisting members, monitoring their activities, performing administrative support duties, and supporting the opening and closing of the facility. VMRC is a Christ‑centered, nonprofit continuing care retirement community offering independent living, assisted living, skilled nursing, and memory care for older adults. It also provides wellness programs, educational opportunities, and arts and cultural activities for residents and the wider community. At VMRC, we identify a 'cultural fit' as a community member demonstrating our shared values and commitment to fostering an inclusive, purpose‑driven workplace. We seek candidates who align with our service, justice, peacebuilding, and stewardship values and who bring diverse perspectives that enrich our collective work.

Responsibilities

• Answer and transfer telephone calls promptly, recording messages for Wellness Center management and dialing 911 as necessary.
• Greet and direct walk‑in visitors, staff, and residents, modeling a professional image and behavior as the first VMRC contact.
• Maintain a neat and professional workspace including café area and reception desk.
• Unlock and/or lock doors (specific to location).
• Complete opening/closing procedures: cleaning, trash pick‑up, ensuring fitness and other equipment are turned on or off, towel service, stocking supplies, supporting Aquatic team members, maintaining a clean locker room.
• Ensure all members sign in to use the facility.
• Assist with sign‑ups and registrations for Wellness Center and VMRC programming (trips and events).
• Assist with membership tours and membership sign‑ups.
• Assist with special projects as assigned.
• Collect membership and other programming fees, including cash, checks, and credit cards.
• Provide command center support during emergency drills (specific responsibilities vary by location).
• Alert management of equipment issues via the communication notebook.
• Alert management of customer service issues via the communication notebook.
• Demonstrate good communication skills with the public while maintaining a positive attitude.
• Interact and problem‑solve with co‑workers and customers to ensure follow‑through and effective resolution.
• Comply with all VMRC and departmental policies & guidelines conscientiously.
• Actively engage residents in a meaningful, positive, and compassionate manner while ensuring an environment of resident‑centered respect and appreciation.
• Maintain confidentiality of all resident care and protected health information; report known or suspected incidents of unauthorized disclosure of confidential information to supervisor or designee.
• Handle responsibility and maintain positive, professional, and collaborative working relationships with residents, families, visitors, and co‑workers.
• Use correct body mechanics to prevent injury to self, residents, and other staff.
• Assume responsibility for and actively participate in staff development (professional growth) and continuing education to keep skills and required certification(s) up‑to‑date