Wellness Center Front Receptionist

About the role

Feather River Tribal Health (FRTH) is a healthcare provider dedicated to serving the community through compassionate, culturally grounded, and patient-centered care. Founded by local tribal communities, FRTH has grown into a comprehensive healthcare network focused on wellness, prevention, and accessibility.

Responsibilities

• Utilize FRTH’s electronic health records system (EHR) to enter relevant patient information needed for patient care, referrals, and billing.
• Answer and greet patients and visitors in a cheerful and courteous manner.
• Absorb and assist patients with scheduling appointments, both in person and by phone, and perform checkout duties.
• Cancel and notify providers of no-show patients electronically.
• Maintain a daily review of notifications for future appointments.
• Verify and update patient contact information at the time of visit.
• Maintain strict confidentiality of all patient records.
• Assist patients with their needs and refer them to appropriate departments.
• Schedule and complete in-house referrals for specialty services.
• Maintain the Wellness Center front desk and stock supplies.
• Maintain a signature log of patients checking in to the Wellness Center.
• Utilize credit card machines for collecting co-pays or deductibles and provide accurate information to supervisors for submission to the Fiscal Department.
• Aid patients with form completion and ensure consents are signed and scanned into the EHR.
• Ensure appropriate documentation is submitted to the patient’s resource and handle prior authorization requests as necessary.
• Inform patients about financial responsibilities for services rendered, including use of billable resources and PRC guidelines.
• Assist with various duties as required and serve as a backup for other staff within the Outreach department.
• Attend staff trainings and meetings as required.
• Maintain the reception area in a clean and organized condition.
• Learn and implement electronic health records functions as they evolve.
• Perform other duties as assigned.

Qualifications

• High School diploma or GED certificate.
• Understanding of medical terminology preferred.
• Computer skills and ability to utilize a variety of programs.
• Ability to pass a typing test for at least 35 words per minute.

Skills

• Excellent communication and interpersonal skills.
• Ability to handle multiple phone lines professionally.
• Strong organizational and prioritization skills.
• Knowledge of patient eligibility standards.
• Ability to maintain confidentiality of patient health information.
• Proficiency in typing at least 35 words per minute.

Benefits

• Hourly Rate: $22.11 - $23.00, depending on experience.
• Health Insurance: Employer-paid medical coverage starting the month after hire for all tiers — Self, Self + One, and Self + Family.
• Dental & Vision: 100% employer-paid for employee-only coverage; additional family coverage available at a competitive rate.
• 401(k) Plan: Available immediately upon hire with a 4% employer match.
• Life Insurance: $20,000 employer-paid policy for full-time employees, with options to purchase additional coverage.
• Paid Time Off: Vacation begins accruing on your first day — up to 80 hours annually.
• Loan Repayment Assistance Available.

Pay

$22.11 - $23.00 per hour, depending on experience.

Schedule

Full-time position.