Wellness Receptionist & Attendant

Job Summary

The Wellness Attendant / Receptionist is responsible welcoming guests into the Spa professionally, warmly, and politely, ensuring a positive first impression. This includes greeting guests, handling check-ins and check-outs, managing reservations, answering inquiries, and providing accurate information about spa facilities, amenities, services, and products. The Wellness Receptionist / Attendant is also responsible for upholding high standards of hygiene, cleanliness, and organization throughout the Spa.

Key Duties & Responsibilities

- Handle guest interactions with hospitality, accommodating their requests, addressing their inquiries, and resolving their concerns promptly - Schedule reservations, monitor availability, and match treatments to Therapists' skill sets - Be welcoming at the Spa reception, providing accurate amenity, service, product, and pricing information, while assisting with recommendations - Conduct facility orientations, informing guests about available amenities, services, and products upon request - Escort guests to waiting areas, ensuring they are prepared for treatments - Provide guests assistance in locker rooms, guiding them through hydrotherapy circuits, explaining usage guidelines, and offering refreshments or other amenities - Manage the final guest experience, including billing, retail recommendations, and transportation coordination - Answer phones courteously, in accordance with departmental standards - Assist with morning and evening setup and turndown services in guest areas - Support Therapists by preparing and clearing treatment areas before and after services are conducted - Ensure the safe and proper use of all equipment, including steam rooms, sauna rooms, fitness machines, free weights, etc. - Enforce fitness area rules and regulations to promote guest safety - Report equipment malfunctions, following safety protocols, including notifying the Security team of incident or injuries if applicable - Provide seamless guest service by maintaining hygiene, cleanliness, and organization across both indoor and outdoor wellness spaces (e.g. locker rooms, lounges, fitness areas, and pools) - Conduct regular cleanings of facilities, including Back-of-House areas, as needed - Follow inventory management procedures when restocking supplies like refreshments, robes, towels, and toiletries, ensuring to report replenishment needs to relevant departments - Maintain the cleanliness and organization of storage areas, ensuring an ample stock of guest amenities - Provide guests information about the Spa and other resort outlets, such as operating hours - Relay key communications with fellow Wellness Receptionists / Attendants - Report guest feedback, such as complaints, to the Manager, Wellness or Director, Wellness - Complete required administrative duties - Comply with all operational protocols for the Spa to promote an efficient and effective environment - Perform additional duties as assigned by the Manager, Wellness or other members of Management

Skills, Experience & Educational Requirements

- Previous experience in a 5-star resort setting is highly desirable - Prior experience in a related role is ideal - Proficient in written and spoken English (additional languages are an advantage) - Possess strong interpersonal skills, with the ability to engage effectively with guests and colleagues - Willing to offer support to guests and colleagues alike - Flexible with work schedules, including evenings, weekends, and holidays

Benefits

- Full-Time Year-Round: Medical insurance - 80% of premium paid by employer, Health Savings Account with $50 employer contribution per pay period, Dental, vision & life insurance - 100% of premium paid by employer, 5 weeks of PTO (Paid Time Off), 8 paid holidays, Uniform provided & complimentary laundering, Complimentary transportation to/from resort, Complimentary meal per shift, Subsidized housing based on availability, Discounts at F&B outlets on property, 14 nights per year at $100/night* at Kerzner Properties worldwide, Winter season includes complimentary ski pass to Big Sky Resort based on availability OR $225 reimbursement towards gym membership - Seasonal: Uniform provided & complimentary laundering, Complimentary transportation to/from resort, Complimentary meal per shift, Subsidized housing based on availability, Discounts at F&B outlets on property, Winter season includes complimentary ski pass to Big Sky Resort based on availability OR $225 reimbursement towards gym membership

Physical Requirements

The ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation. Physical requirements include, but are not limited to: - Standing, walking, stooping, kneeling, and bending in an operational environment for extended periods - Frequent bending, twisting, stooping, reaching, and pulling - Lifting and carrying of loads weighing up to 50 pounds - Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.