Wellness Center Operations Coordinator

Responsibilities

• Clinic Administration & Management:
• Oversee and streamline daily clinic operations, ensuring efficiency and high standards of service.
• Manage clinic resources, including inventory, supplies, and equipment maintenance.
• Develop and implement clinic policies and procedures to ensure compliance with relevant health regulations.
• Financial Management:
• Handle invoice processing, reimbursement procedures, and manage the clinic's operational budget.
• Maintain accurate and confidential health records.
• Monitor expenditures and identify cost-saving opportunities without compromising quality of care.
• Quality Assurance & Compliance:
• Conduct regular clinic audits (internal and external) to ensure adherence to internal protocols and external regulatory standards.
• Support the safety department and ensure compliance with relevant occupational health and safety regulations (e.g., OSHA).
• Cross-Departmental Communication & Collaboration:
• Serve as the primary liaison between the clinic and various internal departments (e.g., HR, Safety, Finance) to ensure coordinated health services and effective communication.
• Collaborate with external medical providers as needed.
• Health Promotion & Employee Engagement:
• Proactively design, organize, and execute innovative health promotion events and wellness programs that foster high employee participation and engagement.
• Provide health-related education to employees on various topics (e.g., first aid, health awareness, wellness practices).
• Analyze employee health trends and feedback to tailor wellness initiatives that resonate with the workforce.
• Develop engaging content and materials for health education initiatives, encouraging healthy lifestyle choices.
• Champion a culture of health and well-being within the company.
• Emergency Response Support:
• Be an integral part of the corporate Emergency Medical Services (EMS) response team, co-working with the company's emergency response center, providing support and assistance during drills and on-site medical emergencies.
• Ensure clinic readiness for emergency situations.
• Staff Oversight:
• Supervise the medical staff team (e.g., occupational health nurses, shift nurses) and oversee day-to-day activities.
• Counsel employees on medical conditions and help them access medical services.
• Contribute to the provision of training, advice, health surveillance, vaccinations, and other general occupational health issues.
• Ensure clinic staff maintain required certifications and stay updated on best practices.

Qualifications/Requirements

• Education:
• Valid Registered Nurse (RN) license
• Experiences:
• Minimum of 1 years of experience in clinic administration, healthcare management, or a similar role.
• Proven experience in budgeting, invoicing, and financial oversight within a healthcare setting.
• Demonstrated experience in designing and implementing successful health promotion programs with a focus on employee participation.
• Familiarity with occupational health regulations and practices.
• Technical Skills:
• Strong organizational and project management skills with the ability to manage multiple priorities effectively.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and experience with electronic health records (EHR) systems.
• Sound knowledge of patient documentation systems.
• Familiarity with US medical systems/resources in Arizona.
• Interpersonal Skills:
• Highly flexible, proactive, and customer-oriented attitude.
• Excellent written and verbal communication skills, with the ability to interact professionally with employees at all levels, external partners, and medical professionals.
• Strong leadership and team collaboration abilities.
• High degree of discretion, empathy, and patient confidentiality.
• Proactive problem-solver with a strong attention to detail.
• Ability to inspire and engage employees in health and wellness initiatives.
• Strong presentation and persuasive skills to advocate for health programs.
• Physical Requirements:
• Ability to respond to drills or on-site medical emergencies quickly and effectively.
• Ability to perform duties that may require standing, walking, and occasional lifting of light medical supplies.
• Training:
• This role requires participation in and successful completion of all company-mandated training programs.
• Shift Expectation:
• Standard work hours: Monday through Friday 8:00am-5:00pm or 9:00am-6:00pm

Benefits

• Medical, Dental, and Vision Plans: Choose the options that best fit your and your family’s needs.
• Income-Protection Programs: Financial assistance during injury or illness.
• 401(k) Retirement Savings Plan: Secure your financial future with competitive employer contributions.
• Paid Time-Off Programs and Holidays: Recharge and spend quality time with loved ones.