Wellness Center Coordinator

Position – HSS Wellness Center Coordinator

Department – Wellness and Resiliency

Location – HSS Wellness Center

Supervisor – HSS Wellness Center Manager

DEPARTMENT DESCRIPTION

The Wellness Center Coordinator is responsible for overseeing on-site operations and employee experience within the Wellness Center. This role ensures smooth day-to-day execution of programming, recovery services, scheduling, and facility flow. The Coordinator plays a highly visible role in ensuring employees receive a professional, organized, and engaging wellness experience. This position also supports The Office of Wellness & Resiliency related initiatives through coordination with wellness vendors and partners, communication and promotional support, scheduling, utilization tracking, and employee engagement efforts.

POSITION REQUIREMENTS

• Bachelor’s degree preferred but not required; minimum High School Diploma required
• 2-4 years of experience in fitness, wellness, fitness, or customer-facing operations preferred
• Fitness, wellness, or performance-based background strongly preferred
• Strong organizational, communication, and interpersonal skills
• Ability to multitask and manage a fast-paced environment
• Experience in healthcare or corporate wellness settings preferred
• Experience supporting communications, employee engagement initiatives, or promotional efforts preferred
• Able to work independently with minimal supervision while maintaining strong operational accountability
• A positive personality with a passion for assisting others in achieving their goals
• CPR/AED certification required
• Proficient in Microsoft Suite; Excel, Word, PowerPoint, Outlook

RESPONSIBILITIES

Daily Operations

• Serve as the primary on-site operational lead during assigned shifts
• Open and close the Wellness Center according to operational procedures
• Ensure all wellness and recovery spaces are clean, organized, and fully operational
• Monitor scheduling and utilization of fitness classes, recovery services, hyperbaric sessions, and wellness and departmental retreats
• Cook up room setups, transitions, and operational readiness between programming sessions
• Assist with staffing coordination and communication with instructors and vendors
• Support operational tasks, wellness initiatives, and special projects as assigned

Member Experience

• Greet and assist employees, visitors, wellness participants, and vendors
• Provide orientation to wellness center spaces, services, equipment, and wellness offerings
• Support class check-in, participant flow, and customer service needs
• Address operational issues and escalate concerns appropriately
• Help maintain a welcoming, high-energy, hospitality-focused environment
• Support a seamless wellness experience for employees throughout the facility

Program & Event Support

• Coordinate logistics and operational support for staff immersion experiences, workshops and wellness events and internal wellness initiatives
• Assist with scheduling and communication related to wellness programming
• Aid in vendor coordination, operational communication, scheduling logistics, and follow-up needs
• Assist with implementation and operational support for enterprise wellness initiatives

Equipment & Facility Oversight

• Conduct daily equipment and facility checks
• Ensure recovery tools and wellness technologies are functioning properly
• Coordinate maintenance requests and communicate operational needs
• Maintain organization and cleanliness of fitness and studio spaces, recovery areas, locker rooms, changing spaces, and wellness supplies/materials

Administrative & Office of Wellness & Resiliency Support

• Aid in scheduling systems, attendance tracking, participant registration and communication
• Maintain operational records, reporting, utilization tracking, and inventory support
• Aid in distribution of wellness communications, marketing material, and wellness resources
• Aid in employee outreach and initiatives, including tabling events and on-site wellness activities, designed to increase awareness, participation, and engagement across wellness offerings
• Aid in coordinating staffing coverage, instructor communication, and operational schedules as needed

NON-DISCRIMINATION POLICY

Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.