Wellness Center Manager

Job Summary

Responsibilities

• Drive center revenue growth.
• Support consultation and package sales.
• Aid team members with closing opportunities.
• Maintain sales performance and Key Performance Indicators (KPIs).
• Track lead conversion and appointment metrics.
• Increase referrals and client retention.

Customer Service

• Deliver exceptional client experiences.
• Resolve escalated customer concerns.
• Ensure customer follow-up and satisfaction.
• Maintain progress tracking and testimonials.
• Ensure adherence to client care standards.

Team Leadership

• Coach and develop team members.
• Aid with onboarding and training.
• Hold team accountable to company standards.
• Manage schedules and daily workflow.
• Promote a positive culture and professionalism.

Operations

• Ensure smooth daily operations.
• Monitor inventory and supply ordering.
• Maintain cleanliness and professionalism.
• Follow emergency procedures.
• Maintain compliance with company procedures.

Qualifications

• Strong sales and leadership skills.
• Goal-oriented mindset.
• Excellent communication skills.
• Ability to multitask and manage stress.
• Team leadership experience.
• Strong customer service ability.
• Technology and computer literacy.
• Professional appearance and attitude.
• Able to work weekends.
• 2+ years management or sales experience preferred.

What's in it for you?

• Growth opportunities.
• Positive team culture.
• Industry-leading wellness services.
• Performance bonuses.
• Leadership development.
• Opportunity to make a real impact in clients’ lives.