Wellness Center Manager

Position Summary The iCRYO Edgewater Center Manager is responsible for the day-to-day operation and performance of the center. The Manager leads the team, ensures an exceptional client experience, drives membership and revenue growth, maintains a safe and professional facility, and keeps ownership informed of center performance. This is a hands-on leadership position for someone who enjoys working with people, motivating a team, solving problems, and helping grow a wellness business. Primary Responsibilities Center Operations Oversee daily center operations, staffing, scheduling, opening/closing procedures, inventory, and facility needsEnsure services are delivered consistently, professionally, and according to iCRYO protocolsMaintain a clean, welcoming, organized, and properly functioning centerCoordinate equipment maintenance and vendor needs when necessary Team Leadership Lead, schedule, train, and support center staffEstablish clear expectations for customer service, sales, attendance, professionalism, and job performanceProvide ongoing coaching and address employee issues promptlyCreate a positive, accountable, team-oriented work environment Client Experience Ensure every client receives a welcoming, professional experienceResolve customer concerns and follow up when necessaryHelp build long-term relationships with members and regular guestsEnsure staff accurately explains services, memberships, pricing, and protocols Sales & Membership Growth Take ownership of center sales performance, including memberships, packages, renewals, upgrades, and lead follow-upTrack leads, conversions, memberships, retention, and other key sales metricsCoach staff on effective, professional sales conversationsWork with the Community Outreach Leader and ownership on promotions, partnerships, events, and local marketing opportunities Performance & Reporting Track key center metrics including revenue, memberships, leads, conversions, payroll, expenses, and client retentionProvide ownership with regular, accurate reporting on center performanceIdentify problems and opportunities and recommend solutionsMaintain complete transparency regarding center expenses, transactions, systems, records, passwords, and other business information Safety & Compliance Ensure team members follow required safety procedures, screening protocols, documentation requirements, and equipment guidelinesEnsure appropriate staff certifications and training remain currentWork closely with the Lead Nurse regarding clinical services and medical concernsEscalate issues outside the Manager's scope to the appropriate licensed professional or ownership Qualifications We are looking for someone who has: Previous management experience in hospitality, fitness, wellness, retail, healthcare, or another customer-focused businessStrong leadership and communication skillsProven sales and customer-service abilityExperience managing employees and schedulesComfort reviewing basic business metrics and reportsStrong organizational skills and personal accountabilityThe ability to work independently while maintaining open communication with ownership Experience in wellness, fitness, recovery, spa, or membership-based businesses is preferred but not required. What Success Looks Like A successful Center Manager creates a center where clients want to return, employees want to work, sales consistently improve, operations run smoothly, and ownership always has a clear understanding of how the business is performing. Powered by JazzHR eFNFXVaHCF