Wellness Attendant

About Fiddler’s Creek

Fiddler’s Creek is an award-winning, private, master-planned community featuring luxury residences and resort-style amenities in a tropical setting. The developer of Fiddler’s Creek is Naples-based Gulf Bay® Group of Companies, one of the largest privately-owned development companies in Florida.

Our Employees

Fiddler’s Creek employees have a history of providing service at the highest level and have a sense of responsibility, loyalty, confidentiality, and ethics. Each individual possesses great initiative with a deep understanding of their individual role and a passion for the luxury club and service market.

Responsibilities

• Provide friendly, sincere welcome to all members/guests greeting them by name whenever possible.
• Use a positive and clear speaking voice, listen attentively to member/guest requests, provide accurate information and respond with appropriate action.
• Provide accurate, up-to-date information related to the Club & Spa products, services and activities; answer all questions courteously.
• Use sales techniques to describe services and merchandise; promote sales for personal training.
• Answer the phones promptly, take and deliver messages, transfer calls and book appointments for spa according to standard protocol.
• Operate computer point-of-sale system, book spa services, handle guest check-in/out, and process payments according to standard procedures.
• Exercise judgment within defined policies and practices.
• Respond immediately to all emergency situations, call 911 and ensure the person in need is attended to.
• Handle all member/guest comments and complaints immediately and in a professional manner. Promote quality, professionalism and guest satisfaction.
• Report all unresolved problems or possible conflicts to the Sports Desk Supervisor or Manager on Duty.
• Clean and maintain lobby and pool area, refreshment station, and locker room/spa areas inclusive of towel removal and debris. Ensure areas are spotless and held to “the standard”.
• Ensure reading material and overall appearance of all member areas are kept in immaculate order.
• Assist with pool staff if requested.
• Maintain professional dress code standard at all times.
• Adhere to pool safety standards, including safety procedures for adverse weather conditions.
• Clean, maintain and position pool furniture.
• Pick up trash and dirty towels and reposition chairs throughout shift.
• Attend all meetings.

Requirements

• High school diploma or equivalent required.
• Hospitality Industry experience preferred.
• CPR/AED certification required and can be offered through Fiddler’s Creek.
• Proficient in Microsoft Office (Word, Excel) required.
• Must be able to effectively communicate in English, both orally and in writing.
• Prioritize and manage multiple tasks with speed and accuracy.
• Provide excellent customer service skills.
• Work well in a team and take initiative to achieve positive guest relations and maximize guest satisfaction.
• Committed to working rotating shifts, weekends and holidays. Schedule vacations during the off-season months.

Physical Demands

• Grasp, lift, carry or transport up to 40 lbs.
• Push/pull wheeled carts weighing up to 80 lbs.
• Reach with hands and arms, bend, stoop, kneel, crouch or crawl.
• Stand and walk for length of scheduled shift.
• Determine accuracy, neatness and thoroughness of the work assigned through visual acuity.
• Express and exchange ideas by means of the spoken word accurately, loudly and quickly.
• Withstand a moderate noise level.

All candidates who have received a written offer of employment will be required to undergo a background check and testing for commonly abused controlled substances in accordance with this policy.