Wellness Attendant

About the Role

The ECU Health Wellness Attendant assists with high-quality, safe, and efficient customer service, membership, and child care services at the ECU Health Wellness Center.

Responsibilities

• Provides high-quality and efficient customer service to patients, members, and guests from the service desk setting.
• Communicates warmly and effectively with patients, members, and guests in person, by phone, and email.
• Answers incoming calls and makes outbound calls to members.
• Conducts tours, promotes programs, services, and memberships effectively.
• Facilitates membership and program sales, cancellations, holds, and related transactions.
• Facilitates service recovery.
• Provides general information related to wellness center operations, membership, programs, and services.
• Promotes and holds members and guests accountable to policies and behavior expectations.
• Accurately and efficiently performs tasks using club management and Microsoft Office software, including:
  • Check-in/out of members and guests
  • Point of sale transactions
  • Appointment scheduling
  • Membership and program enrollment
  • Enter/edit member and guest profile information
  • Assigned data entry tasks
• Provides direct care to children in accordance with wellness center policies and procedures.
• Communicates with and engages child members and guests to provide high-quality service and an enjoyable experience.
• Communicates with parents/guardians of children regarding special needs, behavior concerns, and safety incidents.
• Actively engages members and guests during exercise to motivate, provide encouragement, navigate to resources, and ensure a positive experience.
• Provides basic instruction on equipment use.
• Monitors facility for safety and cleanliness.
• Completes assigned cleaning and disinfection tasks.
• Assists with member and guest programs and events.
• Performs opening and closing duties.

Requirements

• Nationally Recognized CPR Certification (AHA, Red Cross, NSC, ASHI)
• High School or Equivalent (GED) or higher

Pay

$16.00 - $21.12 per hour

Schedule

Morning and evening rotating shifts, including weekends

About the Organization

ECU Health Roanoke-Chowan Hospital is a 114-bed community hospital located in Ahoskie. Serving four nearby counties, the 15-bed emergency department sees approximately 18,000 patients per year. The hospital provides a wide range of health services, including medical, surgical, and radiation oncology. Additionally, the Wound Healing and Pain Management clinics serve as referral centers for neighboring ECU Health hospitals and providers.