Wellness Associate - Part Time

Responsibilities

• Assist patients, caregivers and customers with cannabis recommendations through the process of product selection, affects, potency, dosing, methods of consumption, and administration
• Manage patient records through the systems
• Maintain thorough product knowledge and answer concerns and/or questions promptly and efficiently, referring to a dispensary healthcare practitioner or management team when appropriate
• Maintain knowledge of state regulatory requirements and guidelines
• Provide excellent customer service practices to deliver a distinctive and delightful customer/patient experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and ensure patient/customer confidentiality and security
• Develop and maintain strong relationships with patients, caregivers and customers by anticipating needs
• Follow established policies and procedures for customer service, staff management, patient and visitor management, inventory management, cash handling, state compliance, and safety and security guidelines
• Complete the required state mandated training program
• Any other tasks assigned by Management

Requirements

• Must meet age requirements by state as determined by the Department of Health or State Regulatory Commission
• At least one (1) year of customer service, retail, or related experience preferred
• Cannabis experience a plus
• Must be flexible regarding work schedule, including evenings, weekends, and holidays
• Able to work well within a team environment
• Physical Requirements: Stand constantly, walk frequently, reach and twist/turn with hands and arms, climb or balance and stoop, kneel, crouch or crawl, frequently lift and/or move up to 20 pounds, occasionally lift and/or move up to 50 pounds, vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus