Wellness Associate - Part Time

The Apothecarium, founded in San Francisco in 2011, is a trusted, award-winning cannabis retail brand with locations across California, Pennsylvania, Maryland, and New Jersey. Known for modern, welcoming spaces and an emphasis on education, we provide personalized, one-on-one consultations to help customers find the best cannabis products for their needs.

About the role

Our Part-Time Wellness Associate will provide compassionate, friendly, and professional customer service to patients. You’ll assist with cannabis recommendations, including product selection, effects, potency, dosing, methods of consumption, and administration.

This position is on-site at our Bethesda, PA dispensary. Hours of operation are 9 AM – 8 PM, 7 days a week. Availability during nights, weekends, and some holidays is required.

Responsibilities

• Assist patients, caregivers, and customers with cannabis recommendations through product selection, effects, potency, dosing, methods of consumption, and administration
• Manage patient records through dispensary systems
• Maintain thorough product knowledge and address concerns or questions promptly and efficiently; refer to dispensary healthcare practitioners or management when appropriate
• Maintain knowledge of state regulatory requirements and guidelines
• Provide excellent customer service, including interpersonal habits (e.g., greeting, eye contact, courtesy) while ensuring patient/customer confidentiality and security
• Develop and maintain strong relationships with patients, caregivers, and customers by anticipating needs
• Follow established policies and procedures for customer service, staff management, patient and visitor management, inventory management, cash handling, state compliance, and safety and security guidelines
• Complete the required state-mandated training program
• Perform any other tasks assigned by management

Requirements

• Must meet state age requirements as determined by the Department of Health or State Regulatory Commission
• At least one (1) year of customer service, retail, or related experience preferred
• Cannabis experience a plus
• Must be flexible regarding work schedule, including evenings, weekends, and holidays
• Ability to work well within a team environment

Physical Requirements

• Stand constantly
• Walk frequently
• Reach and twist/turn with hands and arms
• Climb or balance and stoop, kneel, crouch, or crawl
• Frequently lift and/or move up to 20 pounds
• Occasionally lift and/or move up to 50 pounds
• Vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus

A complete background investigation, including state and federal checks, will be conducted as a condition of employment.