Welcome Team Receptionist - Bilingual

Patient Registration

• Efficiently check-in patients, collect demographic and billing/insurance information.
• Schedule and confirm appointments with precision and accuracy.
• Handle patient complaints, address billing inquiries, and take on self-directed projects as assigned.

Communication Hub

• Answer and screen telephone calls, deliver messages promptly, and provide excellent customer service.

Minimum Qualifications

• Fluent Bilingual in English and Spanish.
• 1 year of customer service-related experience.
• Comfortable multi-tasking in a fast-paced environment.
• Effective communication and ability to use multi-line telephones.
• Experience with Microsoft Office applications; Word, Excel, Outlook.
• High school graduate or G.E.D.
• Comfortable working in a fast-paced environment.
• Experience with cash handling in a retail or office setting.

Preferred Qualifications

• Knowledge of medical terminology.
• Post high school education in office/clerical coursework.
• Experience working in a telephone call center environment.
• Experience working with low-income, multi-ethnic populations.

Benefits

• Medical, Dental & Vision Insurance.
• Life, Long-Term Disability, Accident, & Critical Illness Insurance.
• Empower Retirement 401k.
• 200 hours of Paid Time Off (PTO).
• 6 paid holidays.
• Employee Assistance Program (EAP).
• Life Mart- Employee Discounts.
• Local Gym Membership Discounts.

Compensation

• Hourly/Non-Exempt: $21.00-$21.75 per hour.
• Bilingual Differential: $0.75 per hour for bilingual proficiency in both English and Spanish.
• Weekend Differential: $10.00 per hour for each hour worked on weekends (Saturday and Sunday).

About the Role

This is a full-time position located at our clinic in The Dalles, Oregon.

Skills

• Fluency in English and Spanish.
• Customer service skills.
• Multi-tasking abilities.
• Microsoft Office proficiency.
• Experience with cash handling.

Benefits

• Medical, Dental & Vision Insurance.
• Life, Long-Term Disability, Accident, & Critical Illness Insurance.
• Empower Retirement 401k.
• 200 hours of Paid Time Off (PTO).
• 6 paid holidays.
• Employee Assistance Program (EAP).
• Life Mart- Employee Discounts.
• Local Gym Membership Discounts.

Pay

• Hourly/Non-Exempt: $21.00-$21.75 per hour.
• Bilingual Differential: $0.75 per hour for bilingual proficiency in both English and Spanish.
• Weekend Differential: $10.00 per hour for each hour worked on weekends (Saturday and Sunday).

Schedule

• Full-time position.
• Location: Clinic in The Dalles, Oregon.