Welcome Team Receptionist- Bilingual

Key Responsibilities

• Perform patient registration, including checking patients in and obtaining demographic and billing/insurance information.
• Schedule and confirm appointments, ensuring efficiency and accuracy.
• Receive patient payments and maintain accurate records.
• Answer and screen telephone calls, delivering messages in a timely manner.
• Provide excellent customer service.

Minimum Qualifications

• Fluent bilingual in English and Spanish.
• Comfortable multitasking in a fast-paced environment.
• Experience in a customer service setting.
• Effective communication skills and experience with multi-line telephones.
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
• High school graduate or GED.

Preferred Qualifications

• Knowledge of medical terminology.
• Post high school education in office/clerical coursework.
• Experience working in the medical industry or a call center environment.
• Experience working with low-income, multi-ethnic populations.

Benefits

• Medical, Dental & Vision Insurance
• Life, Long-Term Disability, Accident, & Critical Illness Insurance
• Empower Retirement 401k
• 200 hours of Paid Time Off (PTO) annually, plus 6 paid holidays!
• Employee Assistance Program (EAP)
• Life Mart- Employee Discounts

Compensation

• Hourly/Non-Exempt: $23.00-$25.50 per hour
• Bilingual Differential: $0.75 per hour for bilingual proficiency in both English and Spanish
• Weekend Differential: $10.00 per hour for each hour worked on a weekend day

Schedule

The schedule for the Welcome Team Receptionist position is Tuesday through Friday from 9:00 AM to 6:00 PM, and Saturday from 11:00 AM to 6:00 PM. In addition to the base wage, we offer an extra $10 per hour for the Saturday shift.

Company Information

OCH is an equal opportunity employer, and we encourage candidates of all backgrounds to apply.