Welcome Desk Receptionist | Le Bonheur | PRN | Evening Shift

About the role

The Welcome Desk Receptionist functions as an information resource for all guests including families, patients, physicians, Associates and visitors. This role involves performing general duties including telephone reception, providing information to callers and taking and routing telephone messages. Additionally, the role includes performing general clerical duties and assisting in handling internal and external customer inquiries.

Responsibilities

• Receives, greets and provides needed information and assistance to all visitors and contacts at the Welcome Desks.
• Provides all needed information to contacts including way finding, general hospital information, physical escorts, locating patient transport equipment, listening to understand needs and general customer problem solving.
• Answers questions, shares information and directs guests to appropriate area.
• Distributes tokens and other items related to hospital events and activities.
• Answers and receives incoming telephone calls. Assisting insurance companies with current patient status of in-house or discharged patients without including a discharge date.
• Stays current with hospital and campus information to best assist customers.
• Utilizes computer and software programs to execute job functions. Enters and retrieves information from computer system accurately and timely.
• Performs visitor screening and operates visitor badging system.
• Performs other job functions as assigned or requested.

Requirements

• Required - No Education Required
• Required - Customer service 0-1 years

Qualifications

• Ability to understand and prepare moderately complex written materials.
• Ability to communicate verbally and in writing with others, including knowledge of spelling, grammar, punctuation, and composition.
• Ability to work without close supervision and to exercise independent judgment.
• Ability to organize multiple tasks and projects and maintain control of workflow.
• Above average human relations skills in problem solving and interpersonal contacts.
• Ability to operate word processing, spreadsheet programs and standard office equipment.
• Ability to perform basic arithmetic calculations as would be acquired through completion of high school.

Skills

• Understanding of hospital and campus information.
• Basic computer skills.
• Customer service skills.

Benefits

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

Pay

Details about pay are not specified in the job posting.

Schedule

Details about the schedule are not specified in the job posting.