Welcome Center Staff (Part-Time)

About the role

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. Under the supervision of the Membership Coordinator, the incumbent will provide support to supervisor and other staff focusing on creating a growing, positive, welcoming experience for our members with a focus on quality customer service at the welcome center.

Responsibilities

• Serve as an ambassador and provide members, volunteers, visitors the highest level of customer service including face to face and phone inquiries.
• Ensure the YMCA character development initiatives of caring, honesty, respect, and responsibility is implemented in the Membership Department.
• Manage all inquiries related to membership including rates, hours of operation and current program schedules.
• Maintain the highest accuracy with front desk procedures, policies and serve as a role model to other staff.
• Provide direct service at the welcome center as scheduled and as needed.
• Aid the Membership Coordinator to ensure proper implementation of front desk procedures are in place and revised, training and role modeling for all staff.
• Perform other duties as assigned by the supervisor.

Qualifications

• Solid supervisory, organizational, interpersonal, and communication skills.
• At least one-year experience in customer service.
• Strong organizational, computer and communication skills.
• An extensive understanding of computer systems, accounting procedures and good business practices.
• Extensive understanding of YMCA programs, services, memberships and the mission and cause of the YMCA.
• Must be very organized and be able to create systems for smooth branch operations.
• Strong human relations skills including the ability to establish and maintain a positive work environment with other staff, volunteers, and members.
• Minimum age of 18.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.