Welcome Center Representative

About the role

Join our cause-driven and customer-service-focused YMCA Membership Sales & Service Team as a Welcome Center Representative. Under the supervision of the Director of Membership Sales & Service, you will manage member check-in, enforce safety protocols, conduct membership and program sales, handle telephone calls, regulate lobby traffic, and provide membership and program information while executing all YMCA policies and procedures.

Responsibilities

• Present a welcoming and friendly demeanor when greeting and serving members and program participants.
• Arrive on time, ready to work at the scheduled start of your shift, dressed in uniform with YMCA name tag.
• Enforce YMCA safety and membership policies at all times.
• Work independently and problem-solve to serve Y members effectively.
• Be open and willing to substitute for shifts where there is no coverage, including opening, closing, and weekend shifts.
• Conduct prospective member tours as needed.
• Handle member and non-member phone calls per YMCA policies.
• Be knowledgeable about YMCA policies and procedures and communicate them effectively to members and staff.
• Perform tasks such as cashing out, balancing daily transactions, and securing envelopes in the safe.
• Maintain an orderly and neat workspace during your shift and clean up when leaving.
• Respond to emergencies, assemble emergency equipment, and assist in care of the victim.
• Attend all staff meetings and work collaboratively as a team player.
• Perform all other duties as assigned.

Expectations for All YMCA Staff

• Provide excellent member service by exceeding member expectations, including being a good listener and caring about members’ well-being.
• Take the initiative to talk with members and make them feel welcome.
• Multitask and work in a fast-paced environment.
• Use "Listen First" skills to build relationships with members, program participants, and prospects.
• Make eye contact with members when talking to them.
• Ask members how they are doing or if they are having a good day.
• Make members feel welcome by being pleasant, cheerful, and calling members by name.

Schedule

Part-Time Hours Available: Weekday Afternoons/Evenings, Weekends

Pay

$16.00 - $17.00 per hour

Benefits

• FREE YMCA Membership for you.
• Discount on Specialty Programs like Personal Training and Swimming Lessons.
• Discounted or FREE family membership.
• Robust Retirement Plan up to 10% (see eligibility requirement).
• Health, Dental, and Vision Benefit Package.
• Vacation and Sick Time (Part-Time employees receive sick time).
• Develop leadership skills in a caring, challenging, and diverse working environment.
• Explore a wide range of opportunities as you learn new skills and functions.
• Shape the future of young children while making a difference in communities.
• Engage in YMCA career training programs.
• Healthy work/life balance.