Welcome Center Representative
Alfond Youth & Community Center · Waterville, ME · 5 days ago
On-siteFull-time
Essential Functions
- Welcome and direct visitors both in person and via the phone, process program and membership registrations.
- Greet the public, answer the telephone, and provide accurate program information in a positive, friendly, knowledgeable, and helpful manner.
- Utilize all available communication options (Daxko Engage, Mobile App, Email, and Phone) to effectively communicate with active and potential members.
- Regularly check company email and respond as required.
- Process visitor transactions, membership registrations & renewals. Verify active membership upon member’s arrival.
- Provide facility tours to prospective members, donors, and other guests.
- Control the vestibule and lobby areas by providing assistance to patrons and directing children as needed.
- Process payments, make change and write/print receipts accurately.
- Reconcile cash, checks, and credit card swipes to sales reports at the end of each shift.
- Absorb and file paperwork and perform data entry as needed.
Skills & Competencies
- Ability to complete admin tasks and maintain a positive attitude in a busy environment
- Strong customer service skills
- Ability to communicate pleasantly with a variety of people; children and adults
- Maintain confidentiality
- Ability to multi-task and be flexible with work assignments
- Detail orientation
- Ability to develop relationships with patrons and staff members
- Deadline oriented
Work Schedule
- Daytime, evening, and weekend work hours.
- Schedules will vary.
- Full time and part time available (Full time is eligible for benefits).
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Employer paid life insurance
- Employer paid short term disability
- Possibility of free childcare
- AYCC staff discounts including a free membership
Requirements
- Knowledgeable of computer and data systems and reporting
- Proficient in MS Office Suite and computer software programs
- High School Diploma or GED required
- Minimum of 1-2 years related experience in Customer Service