Welcome Center Representative

About the role

The Welcome Center Representative is a customer-service-focused role within the YMCA Membership Sales & Service Team. Under the supervision of the Director of Membership Sales & Service, you will manage member check-in, enforce safety protocols, conduct membership and program sales, handle telephone calls, regulate lobby traffic, and provide information about YMCA memberships and programs. You will also ensure adherence to all YMCA policies and procedures.

Responsibilities

• Present a welcoming and friendly demeanor when greeting and serving members and program participants.
• Arrive on time, ready to work at the scheduled start of your shift, dressed in uniform with YMCA name tag.
• Enforce YMCA safety and membership policies at all times.
• Work independently and problem-solve to serve YMCA members.
• Be available to substitute for shifts where there is no coverage, including opening, closing, and weekend shifts.
• Conduct prospective member tours as needed.
• Handle member and non-member phone calls according to YMCA policies.
• Be knowledgeable about YMCA policies and procedures and communicate them effectively to members and staff.
• Perform cash-handling duties, including balancing daily transactions and securing deposits.
• Maintain an orderly and neat workspace during and after your shift.
• Respond to emergencies, assemble emergency equipment, and assist in care as needed.
• Attend all staff meetings and work collaboratively as a team player.
• Perform all other duties as assigned.

Expectations for All YMCA Staff

• Provide excellent member service by exceeding expectations, listening actively, and caring about members’ well-being.
• Take initiative to engage with members, making them feel welcome.
• Multitask effectively in a fast-paced environment.
• Use "Listen First" skills to build relationships with members, participants, and prospects.
• Make eye contact and greet members warmly, calling them by name when possible.
• Maintain a pleasant and cheerful demeanor, including smiling and asking about members’ well-being.

Benefits

• FREE YMCA Membership for you.
• Discount on specialty programs like Personal Training and Swimming Lessons.
• Discounted or FREE family membership.
• Robust Retirement Plan with up to 10% employer contribution (eligibility requirements apply).
• Health, Dental, and Vision Benefit Package.
• Paid Vacation and Sick Time (part-time employees receive sick time).
• Opportunities to develop leadership skills in a caring, challenging, and diverse environment.
• Access to YMCA career training programs and collaboration with passionate colleagues.
• Healthy work/life balance.

Pay

$15.00 - $17.00 per hour.