WELCOME CENTER MANAGER - 08312026- 80687

About the role

Under general supervision of a Regional Manager, a Welcome Center Manager leads the operational and performance excellence of the assigned welcome center within one of our four regions (Northeast, Southeast, Middle and West). This person must be team-oriented, resourceful, value great customer service and possess excellent problem solving, interpersonal, verbal and written communication skills.

Responsibilities

• Ensure the cleanliness of the buildings, grounds and parking areas in a manner to assure sanitary, aesthetically pleasing and safe facilities for use by the traveling public.
• Supervise Welcome Center Assistants and Building Maintenance staff by assigning work schedules, training new employees, maintaining time records and conducting performance evaluations.
• Work any shift (Building Maintenance Worker or Welcome Center Assistant) as needed.
• Maintain cleanliness and sanitation by checking the custodial and maintenance work and authorizing repairs.
• Test water for purity.
• Routinely check for potentially hazardous conditions including, but not limited to, sidewalk cracks, holes, slippery floors, water leaks and other situations which could result in injury to employees and/or guest(s) at the Welcome Center.
• Manage the operation of the Welcome Center by maintaining and inventorying equipment and supplies, ordering and purchasing supplies, and performing other related duties.
• Prepare a variety of standard records and reports such as time sheets, monthly and quarterly reports.
• Properly implement and follow all safety and security procedures, reporting any unsafe working conditions to his/her supervisor or safety coordinator (includes incident reports).
• Attend, work and/or coordinate training seminars, travel shows and special events as needed by the Agency or Division.
• Cover Rest Area brochure stocking responsibility for Regional Manager on a temporary basis as needed.

Qualifications

• Education equivalent to graduation from a standard high school and experience equivalent to three years of full-time public contact work including, at least, two years of supervisory or welcome center experience; qualifying full-time experience may be substituted for the required education on a year-for-year basis.
• A valid motor vehicle operator license may be required.

Skills

• Customer service
• Organization
• Staff scheduling
• Performance evaluations
• Onboarding
• Training
• Coaching
• Team development and encouragement
• Facility maintenance

Competencies (KSA's)

• Knowledges: Administration and Management; Customer and Personal Service; Personnel and Human Resources; Public Safety and Security; Building and Construction
• Skills: Active Learning and Listening; Judgement and Decision Making; Management of Material Resources; Management of Personnel Resources; Time Management
• Abilities: Deductive Reasoning; Prolonged Stamina; Problem Sensitivity; Reaction Time; Speech Clarity

Tools & Equipment

• Laptop
• Cellular Phone
• Printer/Scanner/Copier/Fax Machine
• Desktop Computer
• Motor Vehicle

Driver Requirements

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver license
• For the past five years, the candidate’s driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver’s License Information under the Licenses and Certifications section of your application. Agencies may allow an exception based on other factors.