WELCOME CENTER MANAGER - 08242026- 80506

Location: Memphis, TN – Department of Tourist Development, Shelby County (I-55 Welcome Center). Up to 25% travel over the course of a year for work-related responsibilities.

About the role

Under general supervision of a Regional Manager, a Welcome Center Manager leads the operational and performance excellence of the assigned welcome center within one of four regions (Northeast, Southeast, Middle, or West). This role requires a team-oriented, resourceful individual who values great customer service and possesses excellent problem-solving, interpersonal, verbal, and written communication skills.

Responsibilities

• Ensure daily operation of a Welcome Center, maintaining cleanliness of buildings, grounds, and parking areas to provide sanitary, aesthetically pleasing, and safe facilities for the traveling public.
• Supervise Welcome Center Assistants and Building Maintenance staff by assigning work schedules, training new employees, maintaining time records, and conducting performance evaluations.
• Work any shift (Building Maintenance Worker or Welcome Center Assistant) as needed.
• Maintain cleanliness and sanitation by inspecting custodial and maintenance work and authorizing repairs.
• Test water for purity and routinely check for potentially hazardous conditions (e.g., sidewalk cracks, holes, slippery floors, water leaks) to prevent injuries to employees and guests.
• Manage Welcome Center operations, including maintaining and inventorying equipment and supplies, ordering and purchasing supplies, and preparing standard records and reports (e.g., time sheets, monthly and quarterly reports).
• Implement and follow all safety and security procedures, reporting unsafe working conditions to supervisors or safety coordinators, including incident reports.
• Attend, work, and/or coordinate training seminars, travel shows, and special events as required by the Agency or Division.
• Temporarily cover Rest Area brochure stocking responsibilities for the Regional Manager as needed.

Requirements

• Education equivalent to graduation from a standard high school.
• Three years of full-time public contact work, including at least two years of supervisory or welcome center experience.
• Qualifying full-time experience may substitute for required education on a year-for-year basis.
• A valid motor vehicle operator license may be required.
• For driving-related positions: A valid driver’s license with no record of DUI, reckless driving, license suspension for moving violations, or more than four moving violations in the past five years.

Skills

• Customer service
• Organization and staff scheduling
• Performance evaluations and onboarding
• Training, coaching, and team development
• Facility maintenance
• Active learning and listening
• Judgment and decision-making
• Management of material and personnel resources
• Time management
• Deductive reasoning and problem sensitivity
• Prolonged stamina and reaction time
• Clear speech and communication

Tools & Equipment

• Laptop
• Cellular phone
• Printer/Scanner/Copier/Fax Machine
• Desktop computer
• Motor vehicle

Pay

Monthly: $3,229.00 – $4,041.00
Annual: $38,748.00 – $48,492.00

Schedule

Full-time, on-site position. Shift work may be required, including temporary coverage as a Building Maintenance Worker or Welcome Center Assistant.