WELCOME CENTER ASSISTANT - 06242026- 78825

Responsibilities

• Greet guest(s) with maps, navigation, brochures, and information on Tennessee tourism points of interest and assets, routes, road conditions, and accommodations.
• Promote Vacation Guide.
• Answer the telephone.
• Maintain an assortment of telephone logs, emergency contact information, etc.
• Absorb guest(s) in securing accommodations through the hotel/motel/campground reservation system; maintains record of calls and reservations made.
• Keep assigned restrooms serviced (swept, supplied with paper products, soap, etc.), and checks cleanliness and sanitation.
• May perform other cleaning or custodial work, especially in the main building or around entrances.
• Maintain an ample supply of material to be distributed and checks the inventory periodically.
• Know location of first aid kit.
• Attend other special events to promote tourism by distributing maps, brochures, and information on Tennessee points of interest, routes and accommodations as needed by the Department.
• Attend Familiarization Tours as needed by the Department.
• Attend to emergencies when necessary.
• Perform related work as required.

Qualifications

• Education equivalent to graduation from a standard high school and experience equivalent to one year of full-time public contact work; qualifying full-time experience may be substituted for the required education on a year-for-year basis.
• Customer Service experience preferred.

Required Special Qualifications

• None.