Welcome Center- Front Desk Staff

Key Responsibilities

• Greet members and guests with warmth and professionalism
• Assist with membership inquiries, registrations, and check-ins
• Answer phone calls and provide accurate information about YMCA programs and services
• Handle cash and credit card transactions
• Maintain a clean and organized Welcome Center area
• Enforce YMCA policies in a respectful and consistent manner
• Respond to member concerns or incidents, escalating issues when necessary
• Support program and facility staff by communicating member needs and scheduling updates

Qualifications

• Strong communication and interpersonal skills
• Previous customer service experience preferred
• Ability to multitask in a fast-paced environment
• Basic computer proficiency (Microsoft Office and membership software experience is a plus)
• Reliable and punctual with strong attention to detail
• Current CPR certification or willing to obtain (YMCA will train)

Benefits

• Free individual YMCA membership with access to facilities and programs
• Access to the retirement plan upon hire
• Opportunities for growth and career development within the YMCAs
• A supportive and inclusive team environment
• Paid training and CPR/First Aid certification, if needed