Weekend Registered Nurse (RN) Onsite Telephone Triage

This position will be located at our headquarters in Cleveland, Ohio.

About the Role

Reserve Care operates in celebration of the individual worth of each life. We strive to relieve suffering, enhance comfort, promote quality of life, foster choice in end-of-life care, and support effective grieving. Our Clinical Agents provide prescribed medical treatment and personal care services to terminally ill persons in collaboration with the transdisciplinary team in a variety of settings. Coordinate the implementation of the Plan of Care for each patient utilizing the Nursing Process.

Responsibilities

• Answer escalated calls from families, hospital staff, nurses, pharmacies, patients, etc., and providers to begin assessing the situation and gaining an understanding of the patients' specific care needs and begin advising care.
• Triage inbound calls for multiple healthcare professionals and families and provide intervention (be it advice or dispatch).
• Demonstrate calm and attentive presence, expert administration of care, and an unwavering spirit of compassion.
• Responsible for relaying updated or new provider contact information to staff and management.
• Accurately document inbound/outbound patient information in the agency’s EMR and associated systems.
• Provide next-level medical advice to supporting agents by being in a ready status in the Five9 system to assist.
• Perform other duties as assigned.

Requirements

• High School Diploma or Equivalent required.
• Graduate from an accredited school of professional nursing or a school accepted for candidacy status from an accrediting body.
• Registered Nurse License (RN) in the State of Ohio.
• 2-4 years of clinical support of triage or call experience in a medical setting.
• Prefer a minimum of 3 years recent clinical experience in a physician’s office, hospice or palliative care work, home health, critical care, and/or emergency room.
• Relevant experience includes direct patient triage, clinical phone triage, demonstrated excellence in clinical assessment using the nursing process, or adult/pediatric nursing care in a physician or hospital setting.

Skills

• Excellent verbal and written communication skills.
• Excellent clinical judgment and decision-making skills.
• Ability to adapt to effectively handle stress and difficult situations.
• Ability to work with minimum direction and supervision.
• Strong attention to detail.
• Ability to work in a team environment.
• Proven ability to demonstrate excellent and strong empathic phone and verbal communication with active listening skills; necessary for customer focus and adapting to varying personality types.
• Ability to multitask, set priorities, and manage time effectively; ability to listen, type, and update records simultaneously.
• Proficient with computers.
• Familiar with EMR systems and practices.

Benefits

• Total Rewards Package including Retirement, Health, Dental, Vision, voluntary benefits, and Corporate Discounts.
• Tuition Assistance.
• Technology Package.

Schedule

Saturday and Sunday, 8:00 AM - 8:30 PM. Work 24 hours paid for 30 hours and qualify for full-time benefits.

Conditions of Employment

• Compliance with Annual Flu Shot Policy or ability to provide exemption documentation.
• Provide an active auto insurance policy as a licensed driver in the State of Ohio with the proper level of coverage as directed.
• Provide an active driver’s license.
• Ability to provide proof of eligibility to work in the United States.
• High level of integrity, ethics, and professionalism.