Triage Registered Nurse (RN) – Weekends

Guideway Care is The Patient Activation Company™. We activate patients by resolving the practical and psychological barriers that prevent them from taking their “next right action.”™ Using our proprietary Motivational Patient Guidance (MPG) model and AI-powered technology, we deliver clinical support that improves outcomes and experiences for patients across primary care and specialty settings.

About the role

We are seeking an experienced, compassionate Registered Nurse to serve as the front line of remote clinical support. In this role, you will provide high-quality assessment, guidance, and care coordination via telephone and digital platforms, working autonomously in a structured, supportive environment.

Responsibilities

• Receive inbound and place outbound calls to patients, conducting clinical assessments based on established protocols and triaging patients by phone or patient portal.
• Respond to patient messages in the portal, create orders, and route them to appropriate parties.
• Provide administrative support for FMLA, ADA, and short-/long-term disability needs.
• Support training and onboarding of team members, including shadowing shifts as both learner and trainer, while reinforcing best practices.
• Communicate with healthcare providers through approved methods as needed.
• Perform other duties necessary to drive company values, fulfill our mission, and uphold our standards.
• Work remotely in a private, HIPAA-compliant workspace with company-provided equipment and broadband internet (minimum 24 Mbps download / 4 Mbps upload).

Requirements

• Active, unencumbered RN license (e-NLC); California and Minnesota licensure required.
• Minimum of 5 years’ experience in direct patient care settings, including Emergency Department, Labor and Delivery, Critical Care, or Women’s Health (Labor and Delivery experience preferred).
• Minimum of 3 years’ experience in Adult Nursing; Oncology experience strongly preferred.
• Proficiency in electronic medical records (e.g., Epic, Cerner, Greenway) and Windows-based software (Adobe, MS Word, Excel, fax).
• Excellent written and verbal communication, critical thinking, and problem-solving skills.
• Ability to work within approved clinical guidelines and procedures.
• Regular, reliable attendance during scheduled hours (Friday–Sunday, 8:00 PM – 8:00 AM CST).
• Good visual and auditory acuity for computer-based work and headset use.
• May require use of personal mobile device for EMR authentication.

Benefits

• Medical, dental, and vision insurance.
• Flexible Spending Account (FSA).
• Company-paid short- and long-term disability, life insurance, and Employee Assistance Program (EAP).
• Accident insurance and other voluntary benefits for employees and eligible dependents.
• 401(k) retirement plan with company match.

Pay

$30 per hour.