Webber - Service Manager - Heavy Civil

Job Description

The Service Manager will be responsible for overseeing and managing all aspects of the service department operations, ensuring high-quality service delivery, customer satisfaction, and efficient workflow. This role demands strong leadership skills, technical expertise, and the ability to drive continuous improvement.

• Supervise and manage the service team, ensuring efficient and effective operations.
• Ensure the highest levels of customer satisfaction by addressing customer inquiries, complaints, and service issues promptly and effectively.
• Cook up and oversee service scheduling, maintenance, and repair activities to meet customer needs and expectations.
• Conduct regular performance reviews, provide training and mentorship, and foster a positive work environment.
• Manage the inventory of parts and supplies necessary for the service operations.
• Implement and maintain quality control procedures to ensure the highest standards of service.
• Develop and implement strategies for continuous improvement of service processes and procedures.
• Generate and analyze reports on service activities, customer feedback, and department performance to support decision-making.
• Ensure compliance with company policies, safety regulations, and industry standards

Qualifications

• Bachelor's degree in business administration, engineering, or a related field preferred.
• Minimum of five years of experience in a service management role, preferably within the industry.
• Strong leadership and team management skills, excellent communication and customer service skills, problem-solving capabilities, and proficiency in relevant software and tools.
• Ability to work under pressure and manage multiple tasks
• Detail-oriented and organized
• Proactive and innovative approach to service management
• Commitment to excellence and continuous improvement

Other Unlisted Duties

Other unlisted duties will be assigned.

Why Ferrovial?

Global presence, local impact: Be part of a company that is shaping the future of infrastructure worldwide, with challenging roles and projects that make a real difference. Collaborative excellence: Work alongside talented professionals in a collaborative environment where your ideas and contributions are valued. Inclusive Culture: Thrive in an innovative and respectful workplace that values every voice, celebrates what makes us unique and turns differences into innovation. Career growth: Benefit from global and cross-business unit mobility, with development processes designed to ensure your professional growth. Compelling benefits and employee wellbeing: Enjoy a comprehensive benefits package that rewards your hard work and dedication and take advantage of initiatives designed to support your physical and psychological health. Productivity tools: Utilize cutting-edge tools like Microsoft Copilot to enhance your productivity and efficiency.

Statements

The statements herein are intended to describe the general nature and levels of work performed by employees, but are not a complete list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer. Webber and its companies (e.g. Webber, LLC, Webber Waterworks, LLC, Webber Infrastructure Management, Inc., Ferrovial Webber Energy, LLC) are equal opportunity employers. We treat all jobs applications equally, regardless of gender, color, race, ethnicity, religion, national origin, age, disability, pregnancy, sexual orientation, gender identity and expression, covered veteran status or protected genetic information (each, a “Protected Class”), or any other protected class in accordance with applicable laws. This policy applies to all terms and conditions of employment, including, but not limited to: hiring, placement, promotion, termination, leaves of absence, compensation, and training.

We Are Ferrovial

Innovative, creative, respectful, and diverse are some of the ways we describe ourselves. We are motivated by challenges, and we collaborate across our business units to move the world together. Your journey to a fulfilling career starts here!