Web Software Developer

About The Company Empower AI is a leading provider of artificial intelligence solutions tailored for government agencies. Headquartered in Reston, Virginia, the company leverages over three decades of experience in addressing complex challenges across Health, Defense, and Civilian sectors. Empower AI's mission is to empower federal agency leaders with innovative tools that facilitate workforce transformation and operational excellence. Their flagship Empower AI Platform offers practical, sustainable pathways for agencies to achieve meaningful change aligned with their unique missions, operational practices, and resource constraints. The company's solutions are designed to enhance creativity, productivity, and efficiency within government workforces, ultimately supporting better service delivery to the public. Recognized as a 2024 Military Friendly Employer by Viqtory, Empower AI demonstrates a strong commitment to hiring and supporting active-duty personnel and veterans, fostering an inclusive and mission-driven work environment. For more information, visit www.Empower.ai. About The Role Empower AI is seeking a Web Software Developer to support its newly awarded contract with the Defense Counterintelligence and Security Agency (DCSA). This role involves designing, developing, and maintaining a modernized IT Service Portal that acts as the primary interface for approximately 13,000 users within a Department of War agency. The successful candidate will work closely with UX designers, stakeholders, and platform developers to create an intuitive, accessible, and efficient self-service portal. This includes implementing portal pages, widgets, forms, and knowledge bases on the ServiceNow Service Portal / Employee Center platform, ensuring compliance with Section 508 accessibility standards and responsive design principles. The developer will analyze usage analytics and user feedback to identify improvements, develop custom solutions on the Microsoft 365 / Power Platform, and support web content management activities. This hybrid role is based in Quantico, VA, with remote work flexibility and up to 10% travel. The position requires independent analysis, problem-solving skills, and the ability to exercise discretion on significant matters, all within an Agile development environment. Qualifications Bachelor’s degree in Computer Science, Information Technology, or a related field, with a minimum of 4 years of relevant experience (additional experience may substitute for degree).U.S. Citizen with an active DoD 8570/8140 IAT Level I baseline certification (e.g., CompTIA A+ CE, Network+ CE, Security+ CE, CCNA-Security, SSCP).Current Secret Clearance (favorably adjudicated T3/T3R) with willingness to obtain Top Secret eligibility if required.Within investigation scope or enrolled in Continuous Evaluation / Continuous Vetting.Minimum of 3 years of web or Power Platform development experience in an enterprise environment.Proficiency in HTML5, CSS3, JavaScript/TypeScript, and modern front-end frameworks.Hands-on experience with Power Apps, Power Automate, SharePoint Online, and SPFx.Demonstrated ability to develop Section 508 / WCAG 2.x compliant, responsive web applications.Experience working within an Agile framework, including stakeholder demonstrations, UAT, and acceptance processes.Strong problem-solving, documentation, and communication skills. Responsibilities Design, develop, test, and maintain Service Portal / Employee Center pages, widgets, themes, and forms on the ITSM platform, translating UX designs and CX Roadmap priorities into functional components.Implement user-facing self-service features such as searchable knowledge bases, automated request workflows, ticket status views, and ticket closure actions, ensuring compliance with accessibility standards.Ensure portal components are optimized for performance, responsiveness, and accessibility (Section 508 / WCAG 2.x), supporting VPAT documentation as needed.Analyze portal usage data and user feedback in collaboration with UX designers to identify areas for improvement and implement enhancements.Develop and maintain custom solutions utilizing the Microsoft 365 / Power Platform (Power Apps, Power Automate, SharePoint Online, SPFx) to automate business processes and enhance user experience.Support web content management activities, including updates and customization of the public-facing web content using HTML, CSS, JavaScript, and Adobe Creative Suite tools.Collaborate with platform developers and UX designers to support the ongoing modernization of the IT Service Portal and related self-service capabilities.Prepare technical documentation, VPATs, and status reports to communicate development progress and compliance adherence. Benefits Competitive salary within the range of USD $87,320 to $135,160 annually, commensurate with experience and skills.Comprehensive health, dental, and vision insurance plans.Paid time off and federal holidays.Opportunities for professional development and certifications.Flexible work arrangements including remote work options.Supportive environment with a focus on innovation and mission impact.Eligibility for government benefits and retirement plans. Equal Opportunity Empower AI is an equal opportunity employer committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to age, color, sex, disability, national origin, race, religion, or veteran status. We promote a culture of meritocracy and are dedicated to providing equal employment opportunities to all individuals.