Web Experience Manager
About the role
Gladly is a customer experience AI designed for devotion, not deflection. Trusted by leading brands like Crate & Barrel, Breeze Airways, and Ulta Beauty, Gladly focuses on delivering cost savings and customer loyalty. Founded on the belief that every interaction should lead to lasting relationships, Gladly uses AI to engage customers and optimize operations.
The Team
You will join Gladly's Marketing team, reporting to the Senior Manager of Demand Generation. The team is small and fast-moving, encouraging autonomy and initiative. You will partner with various teams to ensure the website supports their work and will have the opportunity to shape the site's design and functionality.
The Opportunity
We are seeking a Web Experience Manager to oversee the development, maintenance, and optimization of our website. This role requires a deep understanding of web technologies, data-driven decision-making, and a passion for creating engaging and effective digital experiences.
What You'll Do
Own the Site Build: Build, launch, and maintain landing pages and templates in Sanity, ensuring the CMS and component library remain in good condition. Guide page layout and design decisions, focusing on performance and user experience.
Drive Conversion Performance: Identify areas where the site loses visitors and implement changes to improve user flow, form design, navigation, and information architecture. Run structured A/B tests and analyze results using GA4.
Support Our AI-Powered Web Experiences: Work with AI tools to enhance the website's capabilities and efficiency. Ensure the site is optimized for SEO and meets core web vitals standards.
What We're Looking For
Experience: 5+ years in building and managing marketing or ecommerce websites. Hands-on experience with Sanity or similar headless CMS, including content modeling and query writing. Proficiency in HTML, CSS, JavaScript, and React.
Data-Driven Approach: Strong ability to use data to inform design and optimization decisions, including structured A/B testing. Fluency in GA4 and Google Tag Manager.
Autonomous Style: Thrives in a fast-paced, autonomous environment. Comfortable receiving and responding to feedback on a public site.
Marketing Mindset: Business-minded, with a focus on impact beyond technical performance. Friendly and open to constructive criticism.
Why Join Gladly?
Competitive compensation package, including base salary, stock options, and bonuses. Comprehensive benefits, including paid time off, parental leave, and home office stipends. Fully remote work environment with opportunities for in-person team gatherings. Commitment to professional growth and inclusivity. A culture that values transparency, collaboration, and diverse perspectives.
Salary Range
$120,000 - $154,000
Note: The cash compensation above does not reflect potential commissions or bonus targets under Gladly's bonus plan. All employees are eligible to participate in the company's equity incentive plan to receive stock options.
Individual compensation packages are tailored based on factors such as career level, skills, experience, and specific qualifications.