We are a company that delivers the things you desire most in your career, GROWTH and STABILITY.

DARCARS of Tenafly is seeking an Automotive Front Desk Receptionist to serve as the front-line representative for the dealership.

About the role

You will greet customers as they enter the showroom, direct them to the appropriate party, answer basic inquiries, and manage incoming calls. You will also assist with salesperson day-to-day activities such as administering dealer tags and gas tickets.

Responsibilities

• Greet showroom customers and determine the nature of their visit.
• Direct customers to the correct department, notify the appropriate salesperson that a customer is waiting, or introduce the customer to a salesperson.
• Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
• Enter data into a computer-operated prospect tracking system.
• Manage the switchboard, communicate with callers in a professional, friendly, and efficient manner, and minimize hold time.
• Take thorough messages, including the caller’s first and last name, company name (if applicable), time, and message content.
• Communicate messages to all appropriate parties in a timely manner.
• Provide basic information to callers with general inquiries.
• Update and distribute the company telephone roster as needed.
• Perform clerical and accounting duties as assigned by the controller or GSM.
• Serve as the showroom greeter.
• Make transaction receipts for the sale and service departments, if applicable.
• Complete other duties assigned by management.

Requirements

• Ability to speak clearly and pleasantly on the telephone, conveying professionalism and competence.
• Strong communication skills with both customers and employees.
• Demonstrated commitment to customer service.
• Ability to speak, read, and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers.
• Previous customer service experience preferred but not required.
• Ability to sit for long periods of time.
• Ability to work in a fast-paced environment.
• Team-oriented mindset.
• Flexible schedule, including evenings and weekends.
• Must pass a pre-employment background screen.

Benefits

• Comprehensive benefits plan, including 401k.
• Employee discounts on vehicle purchases, parts, and service repairs.
• Opportunities to join community service initiatives.
• Internal career advancement opportunities.