Water Treatment Account Representative

Key Responsibilities

• Perform routine system inspections, sampling, and water sing (pH, chlorine, silica, conductivity, etc.)
• Serve as the primary point of contact for assigned customer accounts
• Support chemical treatment programs for cooling towers, closed loops, boilers, and domestic systems
• Inspect and monitor pumps, tanks, controllers, and chemical feed equipment
• Assist with Water Management Plans and general water safety assessments
• Troubleshoot mechanical and operational issues
• Apply chemicals safely and accurately per established procedures
• Follow all environmental, health, and safety standards while in the field
• Communicate technical findings in clear, actionable terms
• Address customer concerns and coordinate internal support as needed
• Support customer retention through proactive service

Required Skills & Qualifications

• Technical Mechanical aptitude with the ability to troubleshoot equipment
• Understanding of water systems such as cooling towers, boilers, and closed loops
• Ability to apply basic chemistry and math for dosing and water quality evaluation
• Strong communication ability to explain technical concepts to non-technical customers
• Strong written documentation skills
• Professional customer-facing presence
• Detail-oriented and organized
• Safety-focused
• Self-motivated with strong time management skills
• Comfortable balancing fieldwork with client interaction
• Growth-minded and eager to learn

Physical Requirements

• Ability to lift up to 50 lbs
• Ability to work in mechanical rooms and industrial environments
• Willingness to travel to customer sites including overnights