Account Servicing Representative

Essential Functions & Responsibilities

• Completes a wide variety of loan applications including auto, personal, savings-secured, student, home equity, recreational vehicles, and other collateral.
• Collections and reviews all necessary documentation including pay stubs/tax returns, loan payoff information from other financial institutions, sales agreements/buyers orders, and more.
• Schedules and performs loan closings after submitting completed loan applications to underwriting.
• Identifies opportunities to recommend other products to members as it best fits their needs.
• Utilizes a variety of programs to assist members with many different services, including but not limited to: opening new memberships, ordering/printing new cards, online banking setup/assistance, debit card troubleshooting, debit/credit card fraud investigations, BillPay setup/assistance, external transfers, wires, decedent accounts, and more.
• Opens various share accounts including: savings, checking, Christmas club, certificates, trusts, estates, youth, and UTMA.
• Collects and reviews required documentation for each share account opened.
• Performs basic teller transactions including depositing/cashing checks and cash withdrawals.

Performance Measurements

• Provide informed, prompt, and accurate service & support to all members through pre-scheduled appointments, daily walk-ins, inbound/outbound phone center calls, and electronic messages.
• Opens all accounts, loans, and other credit union products & services accurately, ensuring all related forms and documents are completed and filed/scanned in a timely manner.
• Identify opportunities to recommend other products & services to members when appropriate.
• Ensure compliance with all applicable credit union policies and procedures.
• Actively participates in ongoing seminars, trainings, and meetings as products & services and policies & procedures evolve.
• Maintain a positive credit union image of professionalism, clean appearance and voice, knowledge, empathy, relational, calmness, and attentive to details.

Knowledge and Skills

• Experience: One year to three years of similar or related experience.
• Education: A high school education or GED.
• Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation.
• Other Skills: Knowledge of computers and database/spreadsheet/word processing software. Strong communication skills. Ability to work with a wide range of people.

Physical Requirements

• Regular exposure to favorable conditions such as those found in a normal office environment.