Water Restoration Coordinator

About the role

Water Restoration Coordinator Roto-Rooter Services Company is currently seeking an experienced Water Restoration Coordinator to join our fast growing water restoration team for our Los Angeles South and Palm Springs Teams. This position is located in Corona, CA. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering an outstanding customer experience. The Water Restoration Coordinator serves as the central point of communication for water mitigation projects, ensuring jobs are scheduled, documented, and completed efficiently from initial loss through final invoicing. This individual works closely with customers, insurance carriers, adjusters, technicians, and management to ensure exceptional service and operational excellence.

Responsibilities

• Maintains regular communication with customers/technicians throughout the process
• Coordinates with insurance adjusters, third-party administrators, and property managers
• Helps to maintain documentation, including photos, estimates, and insurance paperwork
• Maintains accurate records within company software and management systems
• Supports the restoration team in achieving operational and customer satisfaction goals
• Work in close proximity to coworkers in an open environment
• Handle sensitive financial and or personal customer information
• Other Duties as assigned by branch management

Requirements

• High school diploma or equivalent required
• Prior office experience is preferred
• Individuals must be able to speak and write in English
• They must have good written and oral communication skills for effective customer service
• Basic computer, Microsoft Office, and email knowledge is required

Benefits

• Medical insurance with a Prescription Drug Card
• Accident and Critical Illness Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Training
• Life Insurance
• Matching 401K Retirement Savings Plan
• Tuition Reimbursement
• Profit Sharing
• Roto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions
• Throughout our 90 years in business, we've found that military training and structure are a great fit at our company

Pay

The hourly range for this position is $24.00-$26.00, depending on experience.