WASH Technical Advisor, Operations and Maintenance
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We should map headings accordingly. We should not repeat job title as heading. We should not include Job ID etc. We should include only sections with real content. We need to decide which headings to use: "About the role" could cover Position Overview? Or we could use "About the role" for Position Overview. "Responsibilities" for Roles And Responsibilities. "Requirements" for Qualifications. "Skills" maybe not present; we have "The Ideal Candidate" which could be Skills or maybe we can treat as Skills. "Benefits" for Salary And Benefits. "Pay" maybe not explicit salary numbers; they say salaries vary; we should not create Pay section if not specific. "Schedule" maybe not explicit; they mention flexible work schedules but not specific schedule; we could maybe include Schedule if they gave specifics? They said "Team members can set standard hours within their time zone but should be available for occasional off-hours work. This is balanced by a self-managed schedule allowing personal time." That's somewhat schedule info. Could include Schedule section. But rule: never create Pay/Schedule/Benefits sections unless posting actually states them. They do state benefits and schedule info (flexible work schedules). So we can include Benefits and Schedule. Pay: they mention salaries vary, not specific; we should not create Pay section because no concrete salary. So omit Pay. We also have "About Splash" which is organization description; maybe we can include as a brief intro paragraph before sections, not as heading. Could be a
about Splash. Location: "Full-time remote position, with flexibility to collaborate and travel across the US, Africa, and global partner time zones." Could be included in a
maybe under a heading? Not required; we can just include as a paragraph. We must not include boilerplate like EEO etc. There's a line about equal employment opportunities; we should remove. We must preserve all substantive information. Let's extract content: About Splash paragraph: "Splash is an international development organization founded in 2007 and headquartered in Seattle, Washington, USA. In 15 years, we have reached nearly 1,000,000 children in cities around the world. In 2019, we embarked on an exciting, five-year initiative, Project WISE (WASH in Schools for Everyone), focused on serving over 800,000 children in three major growth cities: Addis Ababa and Bahir Dar, Ethiopia, and Kolkata, India, with improved water, sanitation, and hygiene (WASH) infrastructure, WASH behavior change programs, and strengthened school-based menstrual health programs. This is an exciting time for Splash as we pivot to new ways of working and aim to expand our impact to new cities across 3-5 countries. Splash supports local leaders, institutions, and partners to drive lasting change on the ground. We believe that local capacity to solve problems at scale exists, and our job is to strategically support and magnify the impact of local governments and nonprofit and for-profit actors for the good of children and families across the cities in which we work. Our core values guide everything we do, including every hiring decision we make. They are: People - People first. People second. People third.Quality - Beautiful products that function and last.Honesty - No drama, no surprises, no BS.Joy - Kids at heart, seeing potential everywhere.Mistakes - Make them, don't repeat them. Splash values the unique skills and experiences everyone brings to the organization, and we are committed to creating and maintaining an inclusive and accessible environment for everyone." We could keep that as a
. Location: "Location: Full-time remote position, with flexibility to collaborate and travel across the US, Africa, and global partner time zones." We'll make a
. Position Overview: "The WASH Technical Advisor, Operations and Maintenance (O&M) will translate Splash's global O&M strategy into practical, locally owned operating models. This role helps Splash move from infrastructure delivery to reliable daily school WASH services by ensuring maintenance, financing, workforce, supply chain, and accountability systems are in place before handover to counterparts, starting in Zambia, Ethiopia, and Malawi, with learning that informs future cities. This is a manager-level role. The successful candidate will move comfortably between systems-level work with governments and utilities, service-level work with maintenance providers and supply chains, and school-level work focused on practical daily reliability. Reports to: Senior Director, Programs" We'll put under
About the role
maybe. Roles And Responsibilities: list bullet points. We need to convert each bullet into- each qualification line? The qualifications are: "7+ years in WASH, infrastructure sustainability, municipal service delivery, public systems strengthening, operations, maintenance, or utilities." "Demonstrated experience managing complex workstreams across government counterparts, local partners, service providers, and technical teams." "Strong grounding in O&M systems: preventive and reactive maintenance, lifecycle costing, service standards, and handover planning." "Track record developing tools, SOPs, workplans, dashboards, or implementation frameworks that help teams execute consistently." "Excellent writing and facilitation skills, with the ability to make systems-level concepts practical for diverse audiences." "Bachelor's degree or equivalent experience required." "Experience in East or Southern Africa, school WASH, or performance-based contracting strongly preferred." We'll make each as
- . The Ideal Candidate: bullet points? It's a paragraph with multiple sentences each starting with "You are". We'll make each as
- under Skills maybe.
Salary And Benefits: we need Benefits section. Content: "At Splash, in support of our mission, we offer benefits designed to support our employees and their families. Salaries and benefits for different countries will vary in line with the location of the successful candidate and depending on experience.Splash operates across time zones with flexible work schedules. Team members can set standard hours within their time zone but should be available for occasional off-hours work. This is balanced by a self-managed schedule allowing personal time.US benefits include 18 days of paid time off, increasing by 2 days each year up to 28 days, 11 paid holidays, and Wellness Fridays (reduced hours on Fridays).Additionally, we offer two weeks of paid time off: one during the July 4th week and one during the last week of the year.Medical, dental, vision insurance, and a 401(k) plan with a 3% match."
We'll split into Benefits and Schedule sections.
Benefits: list of benefits: 18 days PTO increasing, 11 paid holidays, Wellness Fridays, two weeks additional PTO, medical/dental/vision insurance, 401(k) 3% match.
Schedule: flexible work schedules, set standard hours within time zone, occasional off-hours, self-managed schedule.
We'll output HTML.
Make sure not to include any markdown fences.
Let's craft.
Start with
About Splash paragraph.
ThenLocation: Full-time remote position, with flexibility to collaborate and travel across the US, Africa, and global partner time zones.
ThenAbout the role
Position Overview paragraph.
ThenResponsibilities
- with each responsibility as
- .
Then
Requirements
- with qualifications.
Then
Skills
- with Ideal Candidate bullet points.
Then
Benefits
- with benefits.
Then
Schedule
- with schedule points.
Check for any repeated content: ensure we didn't miss anything.
Let's extract exact sentences.
About Splash paragraph: we can keep as is.
Location sentence: "Location: Full-time remote position, with flexibility to collaborate and travel across the US, Africa, and global partner time zones."
Position Overview paragraph: "The WASH Technical Advisor, Operations and Maintenance (O&M) will translate Splash's global O&M strategy into practical, locally owned operating models. This role helps Splash move from infrastructure delivery to reliable daily school WASH services by ensuring maintenance, financing, workforce, supply chain, and accountability systems are in place before handover to counterparts, starting in Zambia, Ethiopia, and Malawi, with learning that informs future cities. This is a manager-level role. The successful candidate will move comfortably between systems-level work with governments and utilities, service-level work with maintenance providers and supply chains, and school-level work focused on practical daily reliability. Reports to: Senior Director, Programs"
Responsibilities:
- Strategy implementation and work planning: "Support country teams to implement Splash's sustainable O&M strategy across country workplans, including Ethiopia, Zambia, and MalawiTranslate the global strategy into action plans, tools, decision gates, and country-ready guidance for pilot, delivery, and exit phasesWorking closely with country-based technical staff, track O&M readiness across school cohorts, service providers, utilities, and government counterparts, adapting approaches based on implementation evidence"
Note there is missing space after Malawi; but we keep as is.
- Government financing and institutional ownership: "Support national and sub-national O&M financing discussions, including Operating Expenses (OPEX) commitments and "who does and who pays" matricesBuild templates for O&M roles, budgets, decision rights, escalation routes, and handover conditionsMonitor whether government and school-level commitments are documented, actionable, and aligned with Splash's exit criteriaPartner with country leadership to embed O&M into education, water, utility, and municipal planning processes wherever feasible"
- Partnerships and relationship management: "Identify and prioritize O&M partners: service providers, utilities, technical partners, and local implementersAdvance global partner conversations into agreements covering scope, service levels, roles, and costsSupport country teams to develop service agreements and contracts that define responsibilities, performance expectations, and handover conditionsManage global O&M partner relationships, tracking commitments and escalating delivery and/or performance issues"
- Service delivery, workforce, and supply chain: "Design O&M service models covering preventive, scheduled, and reactive maintenanceSupport country offices to implement tools for service provider performance measurement, SOPs, and maintenance schedulesStrengthen local workforce capacity through mentoring, handover documentation, peer learning, and locally sustainable support structuresAnalyze O&M supply chain needs, with a focus on spare-parts availability, supplier reliability, and procurement standards, ensuring sustainability is built into design and contractor handover"
- Monitoring, learning, and collaboration: "Collaborate with the Impact team to develop lean monitoring approaches tracking infrastructure functionality, repair response times, and service provider performanceCollaborate across program, infrastructure, finance, procurement, impact, and country teams so O&M is integrated into design rather than treated as post-constructionSupport country leadership to engage government counterparts, utilities, and schools to clarify expectations and build shared ownership"
Qualifications bullets:
- "7+ years in WASH, infrastructure sustainability, municipal service delivery, public systems strengthening, operations, maintenance, or utilities."
- "Demonstrated experience managing complex workstreams across government counterparts, local partners, service providers, and technical teams."
- "Strong grounding in O&M systems: preventive and reactive maintenance, lifecycle costing, service standards, and handover planning."
- "Track record developing tools, SOPs, workplans, dashboards, or implementation frameworks that help teams execute consistently
- .
Then