Warranty Specialist
Position Overview
As a Warranty Specialist, you are a financial safeguard and revenue generator, playing a pivotal role in optimizing client outcomes. You will leverage our proprietary, advanced software to expertly manage, audit, and process complex warranty claims with speed and precision.
What You Will Do
Revenue Maximization: Apply expert knowledge to meticulously review submitted claims (especially complex ones), identifying and capturing additional revenue opportunities for our clients.
Intelligent Processing: Utilize our proprietary software to efficiently review, validate, and process warranty claims with industry-leading accuracy.
Claim Optimization: Conduct thorough analysis of claims by reviewing labor operations, warranty terms, and client details, to accurately assign billable hours to technicians in compliance with applicable OEM guidelines.
Client Communication & Resolution: Proactively communicate with clients and stakeholders to secure necessary documentation, resolve claim issues, and provide timely, professional responses regarding claim status and eligibility.
Compliance & Documentation: Rigorously document all claim activities (approvals, rejections, and resolutions), ensuring strict adherence to company and OEM policies.
Financial Hygiene: Maintain the dealer's warranty receivables schedule, ensuring all items have been reconciled with the OEM and communicating necessary adjustments.
Strategic Collaboration: Partner with cross-functional teams (Client Success, Product, Development) to analyze warranty claim trends, share best practices, and actively drive significant process improvements.
Knowledge Leadership: Stay current on all product knowledge, OEM warranty policies, and industry regulations, serving as a trusted resource for clients and internal teams.
Performance Incentives and Referral Bonuses
Monthly Bonus: Earn additional income based on the claims that you process that were paid by the client by the OEM
Dealership Referral Bonus: Receive $500 for introducing a new automotive dealership or group that becomes a client
Talent Referral Bonus: Receive $1,500 for referring a new Warranty Specialist
Requirements
Expertise: Minimum of 3 years of automotive warranty administration experience, preferably with high-volume dealerships or a warranty processing company
Technical Acumen: Strong technical aptitude, comfortable quickly learning new proprietary software, and proficient with Google Workspace and Jira
Analytical Skills: Excellent attention to detail and proven analytical skills, particularly in interpreting complex warranty terms and conditions
Work Ethic: Exceptional organizational and time management skills to prioritize tasks and meet deadlines in a fast-paced, high-tech environment
Remote Mastery: Self-motivated, proactive, and fully capable of working independently while collaborating effectively within a 100% remote team setting
Communication: Effective verbal and written communication skills to interact professionally and clearly with clients and internal teams
Additional Information
Applicants who advance in the selection process will be asked to complete the Culture Index survey as part of our evaluation. Completion of this step is required for further consideration.