Warranty Specialist

The Role

A Warranty Specialist will manage and facilitate the entire warranty claims procedure. They will need to answer customer questions in a professional and efficient manner. The warranty specialist will process and submit claims through NetSuite and Zendesk.

What You’ll Do

• Manage and process warranty claims and inquiries through the collection of data, research of claims, and investigation.
• Respond to customer inquiries or questions professionally and effectively.
• Determine the best method to resolve problems to ensure customer satisfaction and company adherence to policies. Provide effective and timely communication to all internal and external contacts.
• Possess knowledge of the product lines to be able to demonstrate and discuss with customers.
• Answering emails from customers, gathering needed data to process warranty claims, providing instructions on submitting warranty claims.
• Perform additional duties to support ongoing business needs.

What We’re Looking For

• A high school diploma or GED.
• Fluent in speaking and writing of the English language.
• Basic computer literacy.
• Previous experience using NetSuite and Zendesk (preferred).

Benefits

• Work with top-notch technologies
• Medical, dental, and vision insurance
• 401k contribution from the company
• Opportunity to directly influence products used by millions worldwide
• Flexible work environment
• On-the-job training will be provided.

Pay

$18 / hour